THEM Consulting Pvt. Ltd.
Website:
them.consulting
Job details:
Location: Mumbai
Experience: 7-10 Yrs
About THEM Consulting: THEM (https://them.consulting) is a cutting-edge UX design and product innovation company dedicated to delivering value through a business-centric design approach that complements user-centric principles.
As a fast-growing leader in digital product innovation, design, and development, THEM empowers companies to thrive with disruptive, market-defining products. Renowned for its unmatched expertise and world-class UX practitioners, THEM stands at the forefront of innovation, setting industry benchmarks. We stand out through our unique combination of experience design expertise and deep knowledge of the BFSI (Banking, Financial Services, and Insurance) domain.
Role Overview
As the Sr. Manager - Experience Design, you will play a pivotal role on the organization's design
management team. This outward-facing role requires extensive interaction with clients, CXOs, and management-level professionals in the industry. Your primary focus will be translating client requirements into impactful UX strategies that deliver measurable ROI and significant value to clients. This role will also manage and mentor the design team across multiple locations, ensuring seamless collaboration, innovation, and consistent delivery of excellence. It demands a deep understanding of design science, UX innovation, and business strategy to create impactful solutions and drive company growth.
Key Responsibilities
Strategic Leadership
• Collaborate with clients and internal design leaders to execute strategies that enhance
engagement and align with business goals.
• Foster strategic relationships with CXO-level and senior management professionals to establish THEM as the premier choice in the design industry.
• Utilize a deep understanding of design science to create data-informed, research-driven solutions.
• Identify and recommend AI opportunities to streamline processes, improve product features, and optimize user experiences while maintaining ethical practices.
Client Engagement and Value Creation
• Represent THEM in business development efforts, including pitches, proposals, and client
presentations
• Engage in high-stakes discussions with CXOs and senior management to identify opportunities, solve challenges, and drive business value.
• Build and nurture strong client relationships, serving as a trusted advisor.
Evangelizing UX
• Advocate for UX by speaking at industry events and teaching at forums.
• Publish thought leadership content, including monthly blog posts and case studies.
• Conduct workshops and sessions with client leadership teams to align design strategies with
organizational goals.
Team Development and Organizational Growth
• Lead, mentor, and grow the design team across locations, fostering a collaborative and innovative environment.
• Develop learning opportunities for team members, ensuring professional growth and knowledge sharing.
• Stay at the forefront of UX trends, tools, and practices to keep the team ahead of the curve.
Project Delivery and Management
• Oversee the execution of projects across locations, ensuring timely, high-quality delivery while
working closely with project managers to align goals.
• Establish and implement robust process controls, including feedback loops, time tracking, and
adherence to design standards.
• Optimize team utilization and engagement.
Qualifications and Skills
Educational Background
• Master’s or equivalent degree in a design-related field.
Experience
• Minimum of 7-10 years in UX design, with at least 3-4 years in leadership roles.
• Proven track record of delivering complex design projects and managing large, distributed teams.
• Strong client management and stakeholder engagement experience, including CXOs and senior executives.
Technical Skills
• Proficiency in tools like Adobe Creative Suite, Figma, and prototyping software.
• Expertise in designing and facilitating workshops and design strategy sessions.
• In-depth knowledge of design science, leveraging research, data, and user insights to inform
strategies.
• Experience identifying and integrating AI solutions into design and product strategies.
Soft Skills
• Exceptional communication skills with the ability to articulate design strategies and solutions to CXOs and senior executives.
• Strong interpersonal skills and the ability to build trusted relationships with executives and clients.
• Promote seamless team collaboration across locations by fostering a culture of transparency,
inclusivity, and psychological safety, ensuring a politics-free and high-trust work environment.
• Excellent organizational and time-management skills, with a focus on prioritization and execution.
Why Join THEM?: At THEM, we believe in more than work—we believe in creating a journey of growth, innovation, and
excellence. Here’s why joining us could be the next exciting step in your career:
• Shape the Future: Work on transformative projects that impact clients, industries, and end-users.
• Leadership Opportunities: Lead diverse teams, mentor future design leaders, and drive innovation.
• Collaborative Culture: Thrive in an inclusive, transparent environment where every voice matters.
• Pioneering Innovation: Stay ahead with cutting-edge technologies and research-driven design
strategies.
• Continuous Growth: Access masterclasses and industry talks to stay at the forefront of design
innovation.
Join us to not just advance your career, but to build a legacy in the world of experience desig
Click on Apply to know more.