Website:
thinqit.io
Job details:
Location: India, hybrid / remote possible
Do you want to solve complex support cases, lead implementations, and have direct impact on customer satisfaction and retention within an ambitious scale up?
We are a fast growing B2B SaaS company helping brands scale on online channels through software, integrations, automation, and strong partner relationships.
We are looking for a Senior Technical Support & Implementation Manager who can solve complex issues, manage implementations well, and help raise the quality of support across the team.
What you will do• Own technical support tickets and escalations
• Guide customer onboarding and implementation
• Investigate issues related to integrations, product data, listings, orders, inventory, pricing, and platform connections
• Translate customer issues into clear actions for Product and Development
• Support customers through calls, email, and screen sharing
• Improve documentation, workflows, and support quality
• Help junior team members with prioritization and problem solving
Who you are• 4 to 7 years of experience in technical support, implementation, or customer support, preferably in SaaS or tech
• Strong in troubleshooting and structured problem solving
• Comfortable working with integrations, data, logic, and issue analysis
• Clear communicator, also in urgent or sensitive situations
• Strong sense of ownership and follow through
• Comfortable working with tickets, documentation, customers, and developers
• Fluent in English
• Experience in ecommerce, marketplaces, logistics, or 3PL is a strong plus
Our cultureAmbitious, down to earth, and results driven. International team across Europe and India. Direct communication, little politics.
You get a lot of autonomy, as long as you take ownership and deliver quality.
What we offer• Salary of 15 to 18 LPA, depending on experience
• A lot of responsibility and direct impact
• Work in an international SaaS environment
• Room to improve processes and grow into a broader support or operations role
Interested?Send us your CV or LinkedIn profile with a short motivation. Also tell us, what was the most complex support or implementation case you solved, and how did you approach it?
Click on Apply to know more.