Senior Technical Specialist
HCLTech
- Location
- Bengaluru, Karnataka, India
- Job type
- Full-time
Required skills
- API
- communication skills
- CSS
- HTML
- marketing automation
- Shadow
- ticketing
- ServiceNow
About the role
HCLTech
Website:
hcltech.com
Job details:
ROLE
- Acts as single point of contact for any kind of operational request
- Creates detailed specifications for development/configuration
- Accountable for end user documentation and markets roll-out
- Creates training materials and conducts training sessions for marketeers
- Acts as a campaign specialist for new journeys and complex campaigns
- Collects demands from BUs and consults on best practices
- Validates campaign briefs and consults on missing requirements
- Gathers and communicates the operational and performance reports to markets
- Works with SME for handing over to markets and shadow campaign specialists for the complex journeys
- Tool configuration setup and creation of roles & rights and folders structure
- Setup for integrations with upstream/downstream systems via SFTP, API etc.
- Creates email and landing pages templates
- Tests features to be released in the sprints
SKILLS
- Features consulting and requirements engineering
- Marketing automation experience (Campaign Standard or Classic, Marketing Cloud etc.)
- Specific tool experience (Adobe Campaign Standard)
- Structured and organized personality
- Good communication skills
- Trainings conducting skills
- Basic HTML & CSS for consulting or advanced HTML & CSS for email and landing pages templates creation
- Attention to details
- Familiar with ticketing systems like ServiceNow etc.
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