IT BY DESIGN
Website:
itbd.net
Job details:
Skillset –
1. Active Directory & User Management
- Strong hands-on experience with Active Directory administration
- End-to-end user lifecycle management (creation, modification, deactivation)
- Management of security groups and distribution groups
- Access provisioning aligned with least privilege principles
- Troubleshooting user login, permission, and policy-related issues
2. Office 365 Administration
- Administration of Microsoft 365 environment
- License assignment and optimization based on business needs
- User access management across O365 services (Exchange, Teams, SharePoint)
- Management of shared mailboxes and distribution lists
- Troubleshooting Outlook and O365-related issues with minimal downtime
3. Identity & Access Management (IAM)
- Implementation and support of Multi-Factor Authentication (MFA)
- User enrollment and enforcement of MFA policies
- Handling compromised accounts and securing user identities
- Conducting periodic access reviews for audit and compliance requirements
- Understanding of identity governance and audit readiness
4. Desktop Support & End-User Services
- Troubleshooting OS-level and application issues (Windows environment preferred)
- Deep familiarity with Outlook troubleshooting and profile/configuration issues
- Ability to handle high-volume support while maintaining user satisfaction
5. IT Service Management & Ticketing
- Hands-on experience with ITSM tools
- Prioritization and categorization of incidents and service requests
6. Monitoring & Incident Response
- Experience in alert monitoring tools like Auvik
- Understanding of NOC operations and network outage handling
- Basic network troubleshooting and escalation management
- Proactive identification of potential incidents
7. Application Support
- Troubleshooting business and enterprise applications
- Ownership of incidents through to resolution within SLA timelines
- Root cause analysis and prevention of recurring issues
- Continuous improvement mindset to reduce repeat incidents month-over-month
8. Core Behavioral & Operational Competencies
- Strong communication and stakeholder management
- Attention to detail with a process-driven approach
- Accountability for service quality and user experience
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