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Senior / Staff Product Manager – Enterprise Customer
Join FIS and help shape the future of AI-powered banking platforms used by some of the world's largest financial institutions..
📍 Location: London, UK / New York, USA (Home-Based)
📍 Location Requirement: Candidates should currently be based in the UK or US (London or New York preferred) and be authorized to work in their respective country.
📅 Experience: 8-12 Years
What You'll Do
• Own and drive the Enterprise Customer product strategy, roadmap, and business outcomes.
• Build scalable customer master capabilities across banking ecosystems, including Party, Relationship, Agreement, and Consent Management.
• Partner with clients, engineering, compliance, operations, and privacy teams to deliver impactful solutions.
• Define APIs, domain events, customer data models, workflows, and platform capabilities.
• Lead initiatives around customer onboarding, KYC, identity management, customer lifecycle management, and consent frameworks.
• Drive AI-assisted product innovation using analytics, telemetry, and customer insights.
What We're Looking For
• 8-12 years of experience in Product Management, Banking, Financial Services, Customer Master Data Management (MDM), or FinTech.
• Strong expertise in Customer Information File (CIF), Customer Master, Identity Management, KYC, AML, Consent Management, or Customer Onboarding platforms.
• Deep understanding of party and relationship modelling, beneficial ownership, customer hierarchies, identity resolution, and customer lifecycle management.
• Experience defining APIs, event-driven architectures, distributed systems, and enterprise-scale platform capabilities.
• Knowledge of banking regulations, privacy requirements, customer data governance, KYC, AML, and consent frameworks.
• Proven track record of delivering products from concept through launch and adoption.
Nice to Have
• Experience modernising customer platforms alongside legacy banking systems.
• Exposure to ISO 20022, Digital Identity, Customer Onboarding Platforms, and Consent Management frameworks.
• Experience in SaaS, cloud-native, multi-tenant, or highly regulated enterprise environments.
• AI-first approach to product strategy and decision-making.
📩 Please share your updated resume with me at gopala.krishnan2@fisglobal.com
If you have any questions about the role, feel free to message me directly. Happy to connect!
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Nick Rigby | Gopinath Balasubramaniam, CHRM® | Ramesh Narayanappa | Gopala Krishnan | Beth Nieman | Chaitali (Sim) Thakkar
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