TEKWISSEN
Website:
tekwissen.com
Job details:
Overview:
TekWissen Group is a workforce management provider operating throughout India and several other countries worldwide. The client below is a leading technology company offering a range of IT solutions to businesses and organizations, enabling them to transform their digital futures
Position: Senior Specialist, IT Data Center Operations
Location: Bangalore
Duration: 48 Months
Job Type: Contract
Work Type: Onsite
Shift timings: 9:00Am-6:00PM
Responsibilities:
Job Description:
- Primary role is to address incoming support tickets and provide quick resolution. Tickets will require finding parts and building server configurations to customer specifications, providing assistance to customers on config related questions, assisting in maintaining lab infrastructure, and working with customers to resolve issues.
- Responsible for deployment of new servers and storage arrays.
- Monitor and troubleshoot the technical environment for problems and report to team leads.
- Maintain a thorough understanding of all documented processes and procedures.
- Provide technical assistance and consulting to the users if necessary.
- Complete proactive and preventative system upgrades.
- Maintain accurate hardware inventory records.
Experience:
- Experience managing and servicing support tickets while adhering to defined SLA’s.
- Strong analytical, problem-solving, negotiation, and organizational skills.
- Working knowledge of the client's Servers and Storage.
- Working knowledge of RAID, iSCSI, SAS and Fiber Channel preferred.
- Working knowledge of Windows (2012, 2016, etc.) and Linux (RHEL, SUSE, etc.) environments.
- Working knowledge of virtualized environments (VMware, Hyper-V, etc.).
- Working knowledge of computer networking.
- Must be capable of lifting 30lbs and working in server datacenter environment.
- Proactive, able to follow detailed processes, comfortable interacting with customers and providing excellent customer service.
Mandatory Skills :
- Bachelor's degree with 3+ years of work experience with server configuration and troubleshooting.
- Experience managing and servicing support tickets while adhering to defined SLA’s.
- Strong analytical, problem-solving, negotiation, and organizational skills.
- Working knowledge of the client's Servers and Storage.
- Working knowledge of RAID, iSCSI, SAS and Fibre Channel preferred.
- Working knowledge of Windows (2016, 2022, 2025 etc.) and Linux (RHEL, SUSE, etc.) environments.
- Working knowledge of virtualized environments (VMware, Hyper-V, etc.).
- Working knowledge of computer networking.
- Must be capable of lifting 30kgs and working in server datacenter environment.
- Proactive, able to follow detailed processes, comfortable interacting with customers and providing excellent customer service.
Experience:
- Total Exp: 6-8 Years
- Rel Exp: 6 years
TekWissen® Group is an equal opportunity employer supporting workforce diversity.
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