Cashfree Payments
Website:
cashfree.com
Job details:
Role Overview:
Cashfree Payments seeks a detail-oriented Solutions Consultant to navigate customers through their payment solutions journey, ensuring success with our innovative products. You'll join our dedicated team, solving problems, developing payment solutions, and bridging customer-product team communications. Embrace ownership, learning, and curiosity in an environment valuing kindness, respect, and excellence
What You Will Do:
- Customer Onboarding and Support: Lead seamless customer onboarding; provide support via calls, emails, and chats
- Product Mastery and Consultation: Become a product expert; offer tailored advice and strategic solutions
- Onboarding Material Development: Develop, refine onboarding materials to enhance product understanding and adoption
- Account Growth Identification: Identify upsell and cross-sell opportunities; collaborate on growth strategies
- Cross-Functional Collaboration: Facilitate communication between customers and internal teams; address product issues
- Feedback Loop and Continuous Improvement: Analyze customer feedback; recommend product improvements and enhancements
- This is a high visibility role where you collaborate with, and influence, both external and internal stakeholders
- Serve as a trusted advisor to our customers, actively identifying and driving new customer opportunities that align with their business objectives
- Build a deep understanding of the Cashfree product suite and technology and develop engaging product presentations, prototypes, white papers etc for internal and external audiences
- Collaborate with Product Management and Engineering functions, providing competitive intelligence and requirements to drive product enhancements
- Engage in collaborative problem-solving and strategic discussions with sales teams to prepare for upcoming client meetings and during the initial days of the customer onboarding journey
- Conduct comprehensive business deep-dives to gain insights into our customers’ specific business problems and challenges, and effectively communicate how our solutions can address those issues
- Analyze market trends and competitor offerings to effectively position Cashfree as the leading choice for customers, highlighting our competitive advantages and differentiators
- You will show hustle, take ownership and help foster a high-energy, high-performance culture
What You Will Need:
- Bachelor’s degree in Computer Science, Computer Engineering or Information Technology with relevant experience in the Fintech industry
- Strong Technical acumen with ability to put together prototypes and demos. Preferred: Strong Scripting skills with any scripting languages (Python, Bash Shell etc)
- Highly developed interpersonal skills with the ability to deal with varied stakeholders and customers.
- Prior experience in working with Sales teams to acquire Enterprise and startup clients
Click on Apply to know more.