Talkdesk
Website:
talkdesk.com
Job details:
Responsibilities:
- Design and build shared Kotlin Multiplatform modules for call-state logic and beyond, behind one interface that can be backed by either voice vendor we run
- Implement the platform-specific pieces on your platform yourself where needed, Telecom/ConnectionService and audio/push handling on Android, or CallKit/PushKit and XCFramework consumption on iOS, and know the App Store rejection risks around VoIP push misuse firsthand, since this is the single highest-risk area for review flags
- Set AI-assisted development practice for the team, code generation, automated testing, architecture decisions done with AI tools as a core workflow
- Own architecture decisions for the shared core; mentor other engineers
- Drive CI/CD maturity across both toolchains (GitHub Actions/Fastlane/Xcode Cloud + Android release pipelines)
Required skills:
- 6+ years of professional mobile engineering, with native-level strength on one platform (Android/Kotlin or iOS/Swift) and genuine hands-on production Kotlin Multiplatform experience bridging to the other, you've shipped expect/actual code and debugged real issues on the platform that isn't your primary, not just reviewed it
- Production experience with Kotlin Multiplatform: commonMain/androidMain/iosMain, and shipping a KMP module consumed as a compiled .xcframework on iOS
- Proven, specific experience extracting a shared module from a legacy single-module app, or leading a modularization effort in a legacy codebase , has actually done this migration before, not theorized about it
- Experience introducing a DI framework (Hilt/Koin/Dagger) into a codebase that didn't have one
- Deep, hands-on AI-assisted engineering practice (Cursor, GitHub Copilot, Claude Code, or similar) , able to set practice for others, not just follow it
- Comfortable owning architecture decisions, not just implementing a spec
Nice to have:
- Compose Multiplatform experience (Android and/or iOS side) , still genuinely rare given how new CMP-for-iOS is; a real accelerant if present
- WebRTC, VoIP, or real-time communication protocol experience , telephony domain knowledge shortens the ramp significantly here
- Flutter or Dart experience , same caveat as P2: a mindset signal only, not a substitute for KMP/CMP
- Experience building/integrating AI agents into mobile applications
- BS/MS in Computer Science or related field
- Experience working with distributed/remote global teams
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.
Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
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