Wells Fargo
Website:
wellsfargo.com
Job details:
About This Role
Wells Fargo is seeking a Senior Software Engineer.
In This Role, You Will
- Lead moderately complex initiatives and deliverables within technical domain environments
- Contribute to large scale planning of strategies
- Design, code, test, debug, and document for projects and programs associated with technology domain, including upgrades and deployments
- Review moderately complex technical challenges that require an in-depth evaluation of technologies and procedures
- Resolve moderately complex issues and lead a team to meet existing client needs or potential new clients needs while leveraging solid understanding of the function, policies, procedures, or compliance requirements
- Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges and achieve goals
- Lead projects and act as an escalation point, provide guidance and direction to less experienced staff.
Required Qualifications
- 4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Desired Qualifications
Position Overview
We are looking for an experienced
Senior Software Engineer – ServiceNow Developer with strong expertise in
IT Service Management (ITSM) to design, engineer, and optimize enterprise-grade ITSM solutions on the ServiceNow platform. This role focuses on delivering high-quality configurations, customizations, and integrations aligned to ITIL processes and business needs.
Key Responsibilities
- ITSM Module Expertise
- Design, implement, and enhance ServiceNow ITSM modules, including:
- Incident Management
- Problem Management
- Change Management
- Request Management (RITM/Catalog)
- Knowledge Management
- CMDB (ITSM integrations)
- Configure SLAs, workflows, business rules, notifications, and catalog items to improve ITSM process maturity.
- Custom Development & Scripting
- Develop solutions using:
- Glide Scripting
- Business Rules
- Client Scripts
- Script Includes
- UI Policies/UI Actions
- Flow Designer & Workflows
- Build custom logic to meet ITSM automation, data transformation, and orchestration requirements.
- Integrations & Automation
- Implement and support integrations between ServiceNow and IT tools (e.g., monitoring, ticketing, CMDB sync, AD, messaging systems).
- Develop REST/SOAP APIs, IntegrationHub spokes, and automated workflows to streamline ITSM operations.
- Collaborate with platform architects for robust, secure, and scalable integration design.
- Platform Administration & Governance
- Perform platform configuration, ACL management, access roles, and data policies related to ITSM.
- Support instance upgrades, manage update sets, resolve conflicts, and ensure pre/post-upgrade validation.
- Monitor platform health, performance, and adherence to best practices.
- Technical Leadership & Process Improvement
- Work closely with ITSM process owners to translate ITIL-aligned requirements into technical solutions.
- Provide technical leadership in design discussions, peer reviews, and architectural decisions.
- Mentor junior developers and support team knowledge growth.
- Identify opportunities for automation, optimization, and continuous improvement in ITSM processes.
- Agile Delivery
- Participate in Scrum ceremonies, backlog refinement, PI planning, and sprint execution.
- Provide accurate estimations, technical feasibility analysis, and risk identification.
Job Expectations
- Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
- 6+ years of experience in ServiceNow development with a strong ITSM module focus.
- Hands-on expertise with:
- Incident/Problem/Change/Request/Knowledge modules
- Service Catalog & Record Producers
- CMDB relationships supporting ITSM
- Workflows & Flow Designer
- Strong knowledge of ITIL v4 principles.
- Proficiency in JavaScript, Glide APIs, JSON, XML, and ServiceNow UI configuration.
- ServiceNow certifications:
- CSA – Certified System Administrator
- CAD – Certified Application Developer
- CIS – ITSM (highly preferred)
- Experience with ATF (Automated Test Framework).
- Familiarity with DevOps, Git, Azure DevOps, or similar tooling.
- Exposure to ITOM Foundation (Discovery, Event, CMDB enrichment) is a plus.
- Experience working in large-scale enterprise environments.
Soft Skills
- Strong communication and stakeholder engagement skills.
- Ability to guide solution design and influence ITSM architecture.
- Analytical thinker with strong debugging and problem‑solving capabilities.
- Team player with a collaborative, proactive mindset.
What We Offer
- Opportunity to lead ITSM transformation initiatives.
- Collaborative, dynamic engineering culture.
- Professional development, certifications, and continuous learning opportunities.
- Ability to influence and shape enterprise ITSM strategy.
Reference Number
R-522700
Click on Apply to know more.