JAAS Technologies
Website:
jaastechnologies.com
Job details:
Company Description JAASIT Technologies is an IT consulting, staffing, corporate training, and outsourcing firm focused on helping organizations improve productivity through effective use of technology and human resources. The company provides cloud, IT infrastructure, and AI services and is recognized as one of India’s leading IT solutions providers. JAASIT Technologies offers a wide range of HR services, including temporary staffing, permanent staffing, and labor law advisory and compliance. With an industry-acclaimed leadership team and skilled experts, the firm delivers prompt, reliable solutions to more than 50 clients and maintains strong, transparent relationships that result in significant repeat business.
Role Description This is a full-time, on-site role for a Senior ServiceNow Virtual Agent Developer based in Mengio. The person in this role will design, develop, and maintain ServiceNow Virtual Agent conversations, integrations, and workflows to support ITSM and other business processes. Daily responsibilities include collaborating with stakeholders to gather requirements, configuring ServiceNow modules, implementing conversational flows and AI-driven solutions, and optimizing the Virtual Agent for usability and performance. The role also involves troubleshooting issues, performing unit and integration testing, documenting technical designs, and ensuring best practices and governance standards are followed. The Senior Developer will mentor junior team members, support cross-functional projects, and contribute to continuous improvement of the ServiceNow platform.
Qualifications
- Strong proficiency in ServiceNow development, including Virtual Agent configuration, Flow Designer, and integration capabilities.
- Experience with scripting languages and web technologies such as JavaScript, HTML/CSS, and REST APIs for building and customizing ServiceNow solutions.
- Solid understanding of IT Service Management (ITSM) processes and frameworks, with experience implementing workflows and automation in ServiceNow.
- Background in conversational design, AI-driven chatbots, or virtual assistant frameworks, with a focus on user experience and clarity.
- Ability to gather and translate business requirements into technical specifications, working closely with stakeholders and cross-functional teams.
- Strong problem-solving, debugging, and performance optimization skills, with attention to detail and quality.
- Effective communication and collaboration skills, with the ability to mentor and guide junior developers.
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- Relevant ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer, Virtual Agent or ITSM-related certifications) are highly beneficial.
- Prior experience in enterprise environments or consulting roles delivering ServiceNow or similar IT platforms is an advantage.
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