Senior ServiceNow Platform Engineer

Compugra Systems Inc

Website: compugra.com
Job details:

Senior ServiceNow Platform Engineer

Core Responsibility

Own platform stability, architecture, and governance across all ServiceNow modules:

ITSM, CSM, CMDB

SPM (PPM)

GRC / IRM

Integrations ecosystem

Act as the technical decision-maker for the platform.

Key Responsibilities

Platform Ownership

Ensure uptime, performance, and data integrity

Define and enforce platform standards (naming, update sets, ACLs, etc.)

Manage instance upgrades and patching

Architecture & Design

Review and approve all new configurations

Prevent over-customization and enforce OOB-first approach

Rationalize existing configurations and technical debt

Module Oversight

ITSM workflows and SLAs

CSM case routing and portal performance

CMDB health and data model governance

SPM configuration (demand, project, financials)

GRC controls, risk models, audit workflows

Integration Ownership

Oversee integrations:

Workday (provisioning)

Tanium (CMDB updates)

Azure / LDAP

Genesys (portal data)

Virtual Agents (Teams, WellRyde)

Troubleshoot failures and optimize performance

Governance

Establish release management discipline

Implement environment strategy (Dev/Test/Prod)

Support CAB where needed

Mentorship

Upskill junior engineers (your 2 existing + new hire)

Provide code reviews and design guidance

Required Experience

6 to 10+ years in ServiceNow

Hands-on across multiple modules:

ITSM (must-have)

CMDB (must-have)

At least one of: CSM, SPM, or GRC

Strong experience with:

Script Includes, Business Rules, Flow Designer

IntegrationHub / REST / SOAP

Experience managing enterprise-scale instances

Must-Have Traits

Opinionated about platform governance

Strong bias toward simplification and standardization

Able to operate independently (critical in your setup)

Nice-to-Have

ServiceNow certifications (CSA + CIS modules)

Experience in healthcare or regulated environments

Exposure to HRSD

Click on Apply to know more.