PMJ Gems & Jewellers Pvt Ltd
Website:
pmjjewels.com
Job details:
About the Role
As a Senior Sales Executive, you will be the face of PMJ's Sotitaire vertical, i.e., Solitaire Stories in-store experience — guiding clients through high-touch, meaningful purchase journeys. This role blends relationship-building with results, and requires both emotional intelligence and operational sharpness. You’ll play a critical role in anchoring store performance, mentoring junior team members, and delivering a customer experience that’s elegant, personal, and precise.
Key Responsibilities
- Lead customer interactions with clarity, empathy, and confidence — understanding needs and guiding them through collections with nuance and care
- Handle high-value transactions and bespoke requests — offering tailored recommendations rooted in both product knowledge and customer context
- Build long-term relationships with clients through thoughtful follow-ups, milestone-based gifting, and occasion-led outreach
- Collaborate closely with the store manager and marketing team for key in-store activations, launches, and trunk shows
- Train and mentor junior sales executives — offering feedback, guidance, and real-time coaching
- Assist in back-end operations such as billing supervision, high-ticket order processing, and customer service escalations
- Ensure visual merchandising, product displays, and store readiness meet brand standards at all times
- Support stock reviews, inventory reporting, and daily reconciliation alongside operations staff
- Work with discretion, attention to detail, and brand-aligned communication in all customer and internal interactions
Requirements
- 3–6 years of luxury retail experience, preferably in jewellery, watches, fashion, or high-end lifestyle
- Proven ability to close high-value sales with sensitivity and polish
- Strong communication and storytelling skills — fluency in English and Telugu is required; Hindi is a plus
- Deep product knowledge or willingness to master gemstones, gold purity, lab-grown diamonds, and customization workflows
- Comfortable mentoring younger team members while working independently under pressure
- Familiar with POS systems, clienteling tools, and basic reporting formats
- High standards of personal grooming, punctuality, and professional conduct
- Flexibility to work weekends, holidays, and peak seasons (weekday off will be assigned)
What You’ll Gain
- The opportunity to represent a category-defining jewellery brand at a senior customer-facing level
- Competitive salary, sales incentives, and milestone bonuses for high performance
- Mentorship and leadership development across retail, product, and experience
- Access to ongoing training in luxury selling, clienteling, and jewellery education
- A workplace where trust, performance, and intentionality are core to growth
Why Join Solitaire Stories
At Solitaire Stories, we don’t just close sales — we open relationships.
We believe in elegance, in experience, and in earning trust through every detail.
This is a place where your voice matters, your presence is respected, and your craft is refined every day.
How to Apply
If you're ready to lead with intention, serve with empathy, and grow with purpose — we’d love to meet you. Share your resume at hariom@evoljewels.com and let’s begin a new journey together.
Click on Apply to know more.