Website:
au.bank.in
Job details:
Group Company: AU Small Finance Bank Limited
Designation: Senior Relationship Officer Wheels
Office Location: AHMEDABAD - CHANDKHEDA Ahmedabad , AMALNER Amalner , Abohar Abohar , Ahilyanagar Asset Center Ahilyanagar , Ahmednagar Srigonda Asset Centre Shrigonda , Akola Akola , Ambernath Asset Centre Badlapur , Amritsar Mall Road Asset Centre Amritsar , Aspur Dungarpur , Bagru Bagru , Balesar Balesar , Balod Asset Center Balod , Baloda Bazar Asset Centre Baloda Bazar , Banswara Banswara , Bardoli Asset Center Bardoli , Barshi Asset Centre Barshi , Betul Asset Centre Betul , Bhilwara Asset Center Bhilwara , Bhinder Bhinder , Bhiwadi Asset Centre Bhiwadi , Bhopal Asset Center Bhopal , Bijainagar Bijainagar , Bilaspur Asset Center Bilaspur , Chamba Asset Center Chamba , Chaufulla Asset Centre Boripardhi , DEORI Deori , DHARAMJAIGARH Dharamjaigarh , Dhamnod Asset Center Dhamnod , Dhamtari Dhamtari , Dhankawadi Asset Centre Pune , Dhule Dhule , Dwaraka Nagar Visakhapatnam Visakhapatnam , Eluru West Godavari , Ferozepur Road Ludhiana Ludhiana , Firozpur Firozpur , GHATOL Ghatol , Guna Asset Centre Guna , Hanamkonda Warangal Khammam , Hanumangarh Asset Center Hanumangarh , Hyderabad, S R Nagar Asset Centre Hyderabad , Indore Asset Centre Indore , Jabalpur Asset Centre Jabalpur , Jagdalpur Asset Centre Jagdalpur , Jammu Asset Centre Jammu , KHADAKPADA KALYAN Thane , KRISHNAGIRI Krishnagiri , Kadi Kadi , Kalol Kalol , Kalwar Road Jaipur Jaipur , Kanker Asset Centre Kanker , Kawardha Asset Centre Kawardha , Khetri Khetri , Kishangarh Kishangarh , Korba Korba , Kota Asset Center Kota , Kotputli Kotputli , Kuchaman City Kuchaman City , Lakhnadoun Lakhnadon , Latur Latur , MADANAPALLI CTM ROAD Madanapalle , Main Pal Road Jodhpur Asset Center Jodhpur , Mandi Asset Centre Mandi , Mumbai Andheri Four Bungalows Mumbai , Nabha Asset Centre Nabha , Nagaur Asset Center Nagaur , Nagpur Asset Center Nagpur , Narol Asset Center Ahmedabad , Narsimhapur Asset Centre Narsinghpur , Nashik Asset Center Nashik , Osian Osian , PUSAD Pusad , Pallu Asset Center Pallu , Panjim Panjim , Parbatsar Kishangarh Road Parbatsar , Pen Pen , Phagi Phagi , Phalodi Phalodi , Phaltan Asset Centre Phaltan , Raipur Asset Center Raipur , Rajpura Asset Centre Rajpura , Rajsamand Asset Center Rajsamand , Ratlam Asset Center Ratlam , Renwal Renwal , Rohru Asset Centre Rohru , Sanawad Asset Centre Sanawad , Sangamner Asset Centre Sangamner , Sangli Asset Center Sangli , Sardarshahar Asset Center Sardarshahar , Saswad Asset Centre Saswad , Sawai Madhopur Sawai Madhopur , Shirpur Shirpur , Shivranjani Ahmedabad Ahmedabad , Shrirampur Asset Center Shrirampur , Sonipat Sonipat , Sri Ganganagar Asset Sri Ganganagar , Sri Vijainagar Sri Vijainagar , Sujangarh Sujangarh , TALOD Talod , Tembhurni Asset Centre Solapur , Udaipur Asset Center Udaipur , VAIJAPUR Vaijapur , Vadodara Asset Center Vadodara , Vapi Vapi , Vesu Surat Surat , Wardha Wardha
Position description: Primary interface of the bank with the customer as well as the channels for business sourcing
Primary Responsibilities
- 1. Achieve assigned targets and productivity requirements - meet the threshold targets on monthly basis 2. Generate potential business leads from sourcing channels, follow up and bring it to closure 3. Assess customer profile, visit customer's place, collect necessary documentation and recommend customers to credit for approval 4. Ensure physical delivery of vehicle from the dealer/channel partner - stay vigilant about asset jumping/over pricing etc. 5. Follow up and collect deferrals and post disbursement documents in a timely manner. 6. Ensure only Direct sourcing from authorised dealers and empanelled channels - no third party sourcing, includes employees of other banks and financial institutions. 7. Manage relationship with dealers, Commercial Associates, referrals and other sourcing channels to generate business volumes through these channels. 8. Ensure Asset verification and Non starter-Early default cases and build relationships 9. Ensure timely servicing of customer service requests
Additional Responsibilities
- 1. No false commitments in the market place/ Misselling strictly not allowed 2. No cash transactions without official reciepts 3. share all relevant information with seniors promptly. 4. To understand the core of the bank's business philosophy and methodology 5. Explain terms and conditions to the customer with full transparency and clarity 6. Provide timely feedback on customers to the channels
Reporting Team
- Reporting Designation:
- Reporting Department:
Educational Qualifications Preferred
- Category:
- Field specialization:
- Degree:
- Academic score:
- Institution tier:
Required Certification/s
Required Training/s:
Required Work Experience
- Industry: BFSI
- Role: Sales Executive, Sales Officer, Customer Service Executive/Officer, Relationship Executive/Officer
- Years of experience: 0 to 3
Key Performance Indicators: Business Volume, Average Ticket size, Boarding rate
Required Competencies: 1. Customer-centric mindset and actions 2. adept at handling digital business apps and software 3. hard work and detail-orientation 4. eager to learn and grow as a banking professional 5. positive mindset, ethical and high integrity 6. Bias for Action and Urgency 7. ownership and accountability for results
Required Knowledge: 1. Knowledge of documents pertaining to vehicle sale / purchase 2. Aptitude for sales & marketing - lead generating activities 3. Persistence and patience in dealing with clients 4. Target Market Knowledge - Local Area geography familiarity 5. Familiarity with Digital applications 6. Detailed data collection/recording
Required Skills: 1. Professional Communication - Regional language proficiency, verbal and written fluency, soft-spoken 2. Relationship Management - Client-Centric Approach, respectful 3. Sales Forecasting & Reporting
Required Abilities
- Physical: 1. Physical fitness 2. Mental agility 3. Ability to do extensive field travel/work 4. Ability to handle work pressure and demanding clients
- Other:
Work Environment Details: 90% - Field, 10% - Office
Specific Requirements
- Travel: High
- Vehicle: 2-wheeler
- Work Permit:
Other Details
- Pay Rate:
- Contract Types: Permanent
- Time Constraints: Flexibile workhours as per business requirement
- Compliance Related: 1. Aherence to Code of Conduct policy of the bank 2. Non-disclosure of confidential information about bank, clients 3. Responsible handling of bank assets s.a. ID Card, SIM, Marketing material, digital devices, Receipt book etc.
- Union Affiliation:
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