WNS
Website:
wns.com
Job details:
WNS IS HIRING 🚨
Job Title: Senior Associate – Refunds
Location: Vikhroli West, Mumbai
Shift: Rotational shifts (including night shifts)
Job Summary:
We are looking for a detail oriented and proactive Senior Associate Refunds to manage end-to-end refund processing within the travel domain. The role involves handling refund requests through GDS systems and manual processing while ensuring accuracy, compliance, and timely resolution.
Key Responsibilities:
• Process airline ticket refunds using GDS systems such as Amadeus, Sabre, and Galileo (GAL)
• Handle manual refund cases, including complex and exception scenarios
• Verify fare rules, cancellation policies, and refund eligibility before processing
Required Skills & Qualifications:
• Experience working with GDS platforms: Amadeus, Sabre, and Galileo
• Strong understanding of airline fare rules, ticketing, and refund procedures
• Good analytical and problem-solving skills
• Attention to detail and high level of accuracy
• Ability to work in a fast-paced environment
• Good communication and coordination skills
• Flexibility to work in rotational shifts, including night shifts
Preferred Qualifications:
• Prior experience in travel/BPO or airline industry
• Experience handling international refund processes
Key Competencies:
• Time management and multitasking
• Process-driven mindset
• Customer-centric approach
https://smrtr.io/vm6tg
Click on Apply to know more.