Senior Quality Assurance Administrator
Wells Fargo
- Location
- Bengaluru South, Karnataka, India
- Job type
- Full-time
About the role
Wells Fargo
Website:
wellsfargo.com
Job details:
About This Role
Wells Fargo is seeking a Senior Quality Assurance Administrator.
In This Role, You Will
- Provide support and scoring guidance quality assurance staff by answering questions on regulations or compliance, procedures, policies and First Call Resolution
- Escalate key maintenance errors identified during scoring process and ensure resolution of same, reviewing programs, processes, documentation, to ensure compliance with internal company requirements or government regulations
- Review systems to ensure company standards are met, exceptions are notated, and issues escalated as necessary
- Assist in development and design of product specific databases
- Review and score work
- Prepare calibration score and facilitate calibrations across the team to ensure consistency of quality scores delivered to clients
- Monitor quality assurance programs and processes to identify gaps and risk assessment
- Design and conduct training for as needed
- Provide coaching to staff and track performance expectations and results
- Make final scoring decisions on disputes which impact quality results
- Interact with staff and business partners to promote team work and departmental effectiveness
Required Qualifications
- 4+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Reference Number
R-495117
Click on Apply to know more.
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