OptimHire
Website:
optimhire.com
Job details:
Job Description
--------------------------------------------------------
Job Title: Associate Director / Senior Project Manager – Real Estate (Salesforce Implementation Team)
Location: [Bengaluru] (Willingness to travel to client sites required)
Department: Delivery / Client Services
About Us:
We are a leading Salesforce implementation partner dedicated to delivering transformative digital solutions across industries. We are expanding our footprint in the Indian real estate sector and are looking for a domain expert to lead high-impact projects for our prestigious developer clients.
Role Overview:
We are seeking a Real Estate Domain Expert who can don the hat of a Client Project Owner. In this role, you will be the bridge between our clients (top Indian real estate developers) and our internal technical teams. You will own the "client-side" stakeholder management on behalf of our company, ensuring that the Salesforce solutions we build are not only technically sound but also perfectly aligned with the unique sales, marketing, and post-sales processes of the Indian residential real estate market. You are the executor who ensures the project scope is delivered successfully, on time, and with high client satisfaction.
Key Responsibilities:
1. Client Stakeholder Management (The "Trusted Advisor"):
- Requirement Guru: Engage with CXOs, Sales VPs, Marketing heads, and Channel Partner managers at client sites to understand their pain points and translate their needs into detailed Business Requirements Documents (BRDs) and User Stories.
- Expectation Management: Act as the primary client contact throughout the project lifecycle. Manage scope creep, communicate progress, and handle escalations effectively.
- Process Consulting: Leverage your deep knowledge of Indian real estate (RERA, broker management, lead-to-possession lifecycle) to advise clients on industry best practices. Don't just build what they ask for; guide them toward what they actually need.
2. Project Ownership & Execution (The "Driver"):
- Internal Team Leadership: You will not be coding. You will lead our internal team of Salesforce developers, architects, and QA testers. Translate client requirements into actionable tasks for the tech team.
- Solution Validation: Ensure the technical solution proposed by our architects actually solves the client's real estate problem. Validate configurations, UAT plans, and data migration strategies from a domain perspective.
- Delivery Accountability: Take complete ownership of the project timeline and budget. You are the person responsible for ensuring we deliver a working, adopted CRM solution.
3. Bridging Real Estate & Technology:
- Integration Oversight: Guide the team on critical integrations, especially between Salesforce and the client's ERP (SAP/Oracle/Tally) . You must understand the data flow between project inventory, bookings, and payments to ensure the technical team builds it correctly.
- Channel Partner Strategy: Advise on and oversee the implementation of dealer/broker portals or apps, ensuring they are user-friendly for the external ecosystem.
- Cross-Industry Innovation: Draw upon your understanding of Retail/Consumer Goods (RCG) processes (like loyalty programs, omni-channel engagement, and sales analytics) to bring fresh, innovative ideas to our real estate clients, helping us win deals and deliver superior value.
Required Qualifications & Experience:
- Real Estate DNA: 6+ years of experience, with a mandatory 4+ years focused on the Indian residential real estate sector. You must understand terms like "BKC," "RERA," "Stamp Duty," "Possession Letter," and "Channel Partner Payouts" intuitively.
- Salesforce Project Experience: You have been part of at least 2 full-lifecycle Salesforce implementation projects for real estate clients (or similar project-based industries). You know how scoping, UAT, and go-live work.
- Client-Facing Polish: Exceptional communication and presentation skills. You can run a workshop with a client's VP of Sales in the morning and write a clear user story for a developer in the afternoon.
- The "Translator" Skillset: Ability to convert business ambiguity into technical clarity. You are the essential link between the client's domain and our tech team's execution.
- Business Acumen: You understand how sales, marketing, and customer service functions operate, not just in real estate, but have a working knowledge of best practices from Retail/Consumer Goods (RCG) to inspire innovation.
- Education: Bachelor's degree mandatory. MBA preferred, but significant relevant experience is acceptable.
Personal Attributes:
- The Executor: You don't just attend meetings; you leave meetings with a clear action plan. You drive tasks to closure.
- The Diplomat: You can push back on a client request diplomatically while maintaining a strong relationship.
- The Problem Solver: When the developer says "we can't do that," and the client insists "we must do that," you find the creative middle ground.
- Travel Ready: Willingness to travel to client project sites across India as needed.
Why Join Us?
- High Impact: Lead digital transformation for India's top real estate brands.
- Growth Opportunity: Be the foundational member of our real estate vertical practice.
- Dynamic Culture: Work with a team of passionate techies and business consultants.
Click on Apply to know more.