Kapture CX
Website:
kapture.cx
Job details:
At
Kapture CX, we are looking for a
Senior Project Manager – AI Delivery to join our AI Delivery team.
Who are we?
Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations. Over a thousand clients across 18 countries have used Kapture’s products to enhance their customer experience, including
Unilever,
Reliance Industries,
Coca-Cola,
Bigbasket,
Meesho,
Airtel Payments Bank, and
Cathay Pacific.
Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation. Headquartered in Bangalore, we also have offices in Mumbai and Delhi/NCR, along with a growing global presence across the USA, UAE, Singapore, Philippines, and Indonesia.
What is this role all about?
As a
Senior Project Manager – AI Delivery, you will own large-scale, complex AI implementation programs for enterprise customers. You will be the driving force behind flawless execution of LLM-powered chatbots, voicebots, and conversational AI solutions—turning ambitious CX transformations into measurable business impact.
What will you do in this role?
- Take complete ownership of end-to-end delivery of complex, high-impact AI and SaaS implementation programs—from kickoff to go-live and beyond.
- Lead enterprise deployments of LLM-based chatbots, voicebots, and conversational AI solutions.
- Act as the primary customer-facing leader, driving strategic discussions, managing expectations, and ensuring alignment with business objectives.
- Translate business requirements into structured delivery roadmaps in collaboration with product, engineering, QA, and AI teams.
- Mentor and guide project managers and delivery teams to ensure execution excellence.
- Run Agile ceremonies including sprint planning, daily scrums, and retrospectives.
- Track execution across tools like Jira, Asana, MS Project, or similar platforms.
- Proactively identify and mitigate risks, escalating critical issues when required.
- Drive Weekly and Monthly Business Reviews (WBRs/MBRs) with senior stakeholders and CXOs.
- Ensure high-quality, on-time delivery while driving adoption and long-term success of AI implementations.
What does success look like?
- Enterprise AI programs delivered on time, within scope, and at high quality.
- Strong, trusted relationships with senior client stakeholders.
- Measurable business outcomes driven by scalable AI and automation.
- A high-performing delivery team culture built on ownership and accountability.
What would make you a good fit?
- 8+ years of experience in technical project management.
- Minimum 3+ years in a senior or team-handling role.
- Proven experience delivering enterprise-scale, customer-facing SaaS or AI implementations.
- Strong exposure to AI/LLM-based solutions such as chatbots, voicebots, or automation platforms.
- Experience working in fast-paced SaaS or AI-first organizations.
- Confidence in engaging with senior stakeholders and leading business reviews.
Most Critical Skills For This Role
- Strong stakeholder communication and executive presence.
- Expertise in scope management, planning, tracking, and delivery governance.
- Hands-on understanding of LLM tools and AI platforms used in live projects.
- Risk identification and structured problem-solving under pressure.
- Ability to scale and mentor high-performing project teams.
- Strong organizational skills with the ability to manage multiple enterprise programs simultaneously.
You Will Have An Advantage If You
- Have delivered AI-led CX, CRM, or automation-focused enterprise platforms.
- Are comfortable running strategic reviews with CXOs and leadership teams.
- Bring exposure to pre-sales, solution design, or product collaboration in AI environments.
Location & Work Model
This is a Bangalore-based role. We work five days a week from the office, as we believe in-person collaboration fuels innovation and agility.
Why should you be interested?
- Ownership of mission-critical enterprise CX transformation programs.
- Direct exposure to global customers and complex AI-driven implementations.
- Leadership visibility and the opportunity to shape delivery excellence at scale.
- A fast-growing SaaS environment where your impact is tangible and valued.
If you’re excited to lead enterprise AI programs and drive real-world impact at scale, we’d love to hear from you.
Click on Apply to know more.
