zapbuild
Website:
zapbuild.com
Job details:
Job Description: CRM / Project Coordinator –
Zapbuild Location & Experience Location: Mohali (On-site)
Experience: 3–5 Years
Employment Type: Full-time
Job Summary Zapbuild is looking for a proactive and detail-oriented CRM / Project Coordinator to manage client communication, streamline workflows, and ensure timely project delivery. The role requires close coordination between internal teams and clients while maintaining accurate CRM data and ensuring operational efficiency.
Key Responsibilities
• Manage and maintain CRM systems with accurate and updated client/project data
• Act as the primary point of contact between clients and internal teams
• Coordinate project timelines, deliverables, and resources
• Track project progress and ensure timely execution
• Prepare reports, dashboards, and status updates
• Handle client queries, follow-ups, and escalations
• Collaborate with sales, marketing, and delivery teams
• Ensure proper documentation of communications and activities
KPIs (Key Performance Indicators)
• 90–95% on-time project delivery
• CSAT score ≥ 4/5
• 98% CRM data accuracy
• Client response time within 24 hours
• 95% task closure within deadlines
• Reduction in client escalations (quarterly target)
• Timely and error-free reporting
Required Skills & Qualifications
• Bachelor’s degree in Business Administration, Marketing, or related field
• 3–5 years of experience in CRM or project coordination
• Experience with CRM tools (Salesforce, HubSpot, Zoho CRM)
• Strong organizational and multitasking skills
• Excellent communication skills
• Proficiency in MS Office / Google Workspace
Click on Apply to know more.