Senior Project Coordinator
Cognizant
- Location
- Hyderabad, Telangana, India
- Job type
- Full-time
Required skills
- Apache
- Apigee
- backend
- capacity planning
- Cassandra
- CentOS
- customer engagement
- database
- DNS
- IP
- Linux
- NoSQL
- Oracle
- Postgres
- Root Cause Analysis
- SSL
- TCP
About the role
Cognizant
Website:
cognizant.com
Job details:
Job Summary
- Troubleshooting: Diagnose and resolve complex Level 2/Level 3 issues related to Apigee OPDK components including Management Servers Message Processors Qpid Postgres and the Edge UI.
- Installation & Upgrades: Guide customers through the installation patching and major version upgrades of the Apigee Private Cloud platform.
- Database Management: Troubleshoot and maintain the datastores powering Apigee specifically Apache Cassandra (NoSQL) and PostgreSQL.
- System Health: Analyze system
Responsibilities
- Linux Administration: Perform root-cause analysis on Linux-based servers (RedHat CentOS Oracle Linux) including disk I/O analysis memory usage and process management.
- Connectivity: Debug complex networking issues involving Load Balancers Firewalls DNS TCP/IP and TLS/SSL handshake failures between the Gateway and backend targets.
Customer Engagement
- Product Support Management: Manage the entire lifecycle of support tickets ensuring SLAs are met and communication remains transparent at a level of break-fix scope.
- Best Practices: Advise customers on architectural best practices for high availability (HA) disaster recovery (DR) and capacity planning.
- Documentation: Create Knowledge Base (KB) articles and root cause analysis (RCA) reports for critical incidents
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