BHIVE Workspace
Website:
bhiveworkspace.com
Job details:
Key Responsibilities:
1. Technology program implementation
• Lead enterprise technology implementation programs related to BHIVE’s Digital Operating System.
• Coordinate cross-functional execution from architecture and design through implementation, stabilisation, and operational adoption.
• Drive milestone discipline, issue resolution, dependency management, and implementation of readiness across departments.
2. Business requirements and solution design
• Create and refine high-quality BRDs for workflow-led and event-driven systems.
• Document workflow stages, trigger events, exception paths, SLA logic, approval chains, governance checkpoints, auditability needs, integrations, and reporting requirements.
• Ensure requirements are implementation-ready for architects, engineering teams, automation teams, and vendors.
3. Workflow, SLA, and governance implementation
• Translate business processes into structured digital workflows that can be operationalised on enterprise platforms.
• Ensure every workflow is designed with appropriate turnaround expectations, escalation logic, ownership, and governance controls.
• Support the design of disciplined operating mechanisms with transparency, accountability, and traceability built in.
4. Cross-functional coordination and rollout
• Act as the coordination bridge between business teams, architects, platform teams, IT infrastructure, and vendors.
• Manage cross-department dependencies and drive timely resolution of implementation blockers.
• Ensure department-level readiness for rollout, adoption, process alignment, and governance compliance.
5. Documentation and operational playbooks
• Develop and maintain structured documentation for technology programs, including workflow definitions, implementation of roadmaps, governance frameworks, SOPs, and operating playbooks.
• Support creation of reusable templates and documentation standards for the PMU.
6. Capability building within PMU
• Train and mentor Program Managers in writing strong BRDs for workflow-led and event-driven systems.
• Help other Program Managers understand how to define SLAs, exception handling, approval logic, and governance requirements in system design.
• Contribute to capability-building sessions, quality reviews, and implementation standards for the PMU.
7. Workflow-platform and automation exposure
• Contribute to solution design and implementation planning for workflow automation platforms such as n8n or similar tools.
• Candidates with practical exposure to trigger-event logic, API-led automation, node-based orchestration, exception routing, and workflow governance on such platforms will be preferred.
8. AI-enabled programs (added advantage)
• Exposure to implementation of AI solutions, especially agentic applications, copilots, or workflow-linked decision-support systems, will be considered a strong plus.
• Where relevant, support evaluation of AI-led opportunities in a practical, governed, and operationally usable manner.
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