Best Buy
Website:
bestbuy.com
Job details:
Best Buy™ India is seeking a Senior Product Manager to join the Experience Data Domain team to lead high performing teams of Product Managers.
As a Senior Product Manager, you will partner with key internal teams, engage in customer research, execute data-driven prioritization to design, build, and launch initiatives driving supporting both customer needs and business objectives and key results. As a champion of your strategy and customers, you will champion your strategy and obtain buy-in from key stakeholders across the organization, including executive leadership. If you are analytical, detail and results oriented, have excellent problem-solving skills and a strong work ethic, you are an ideal candidate for this role.
You must demonstrate the ability to manage multiple projects simultaneously, work cross-functionally to drive them to completion and measure outcomes. You will demonstrate keen skills working across departments to collaborate with product managers, engineers, and user experience designers.
At Best Buy, we create work environments where every employee feels like they truly belong and contribute to the team’s shared purpose. We are committed to being one of the best companies for our customers and employees by fully embracing people from all backgrounds and identities. Our customer base is diverse and is committed to ensuring the workforce is reflective of the communities we serve. Best Buy is obsessed with building long-term relationships with applicants, employees, and customers. If you like working in an environment that inspires individual and team success, you'd be a great addition here.
Team Overview:
The Data and AI enablement teams are enabling capabilities to accelerate end to end data and AI adoption across Advanced Analytics, Product Teams, and Best Buy Sales and Operations Teams. The broader team is responsible for data strategy, availability, and adoption via self-service tools including AI model registry, activation of models for business, multichannel testing, customer relationship measurement. This team is committed to delivering the right data and AI solutions following the guidelines provided in our Responsible AI principles.
Experience Data Domain:
The Experience Data Domain team partners closely with Product and Engineering teams to enable high-quality, data-driven digital experiences across e-commerce and other customer-facing platforms. It owns the end-to-end experience data lifecycle, spanning data design, instrumentation, capture, quality, governance, observability, and activation.
The team plays a critical role in helping product and engineering teams measure and understand the performance of digital experiences and product features. By providing trusted, timely, and actionable data, the team enables teams to identify issues, understand customer behavior, evaluate product outcomes, and make informed decisions.
The team also leverages data science, and advanced analytics capabilities to augment decision-making and proactively identify data anomalies, emerging issues, and opportunities. Beyond feature-level insights, it identifies broader trends and patterns across digital experiences and translates complex data into actionable insights for product and business stakeholders.
As a strategic partner to product and engineering leadership, the team helps organizations leverage data to prioritize opportunities, improve product experiences, and drive measurable business and customer outcomes.
Key Responsibilities:
- Craft vision for complex or multiple product(s) independently
- Participate in crafting long-term vision with guidance
- Mastery in translating business needs into customer goals and features
- Mastery in both crafting strategy and overall execution for a product or multiple products
- Deliver against core customer value propositions and Best Buy's strategic and financial goals
- Demonstrate empathy for the customer, and steer discussions to how to build customer trust
- Highlight system constraints (resource, financial, technology) to leadership that prevent creation of long-term customer engagement and brand love
- Demonstrate the test / learn / iterate mindset
- Lead teams to innovate and transform by embracing new ways of working
- Demonstrate an innovative mindset and find ways to push through adversity
- Analyze product performance through qualitative and quantitative analysis tools and processes
Requirements:
- 10+ years of Product Management experience with a bachelor’s degree, OR experience working with Development, User Experience, Strategy, or related. Including:
- 2+ years of experience with direct people management and team management
- 1+ year of relevant experience in strategy creation, customer-focused solutioning, cross-functional leadership, or related
- Extensive experience with customer data-centric products either in product management and/or an engineering role
- Experience in collaborating with cross-functional teams in a global and diverse environment.
- Experience working with ecommerce or similar large volume of data and collecting and interpreting it
Preferred:
- Experience working in an omni-channel retail environment
- Experience connecting technical issues with business performance metrics
- Knowledge of user interface design principles and validation techniques.
- Certification in Google Cloud Platform services will be good to have
- Strong understanding of data governance and best practices.
- Experience with Machine Learning and/or AI Solutions
- Familiarity with Looker, Tableau, Adobe Analytics, Content Square or similar technologies
About Best Buy:
Best Buy™ India is a vibrant hub of tech talent, where we're driving innovation and accelerated business outcomes for Best Buy, our customers, employees and partners every day. Our inclusive culture empowers you to learn, grow, collaborate, and make a real impact.
Best Buy is North America's No. 1 tech specialty retailer, with approximately $42 billion in annual revenue and 85,000 employees worldwide. Our purpose is to enrich lives through technology, and we do that by helping personalize and humanize technology for millions of customers in our stores, online and in their homes. We're solving real human needs and helping serve our customers, employees, and partners in new ways every day.
- This position is based in Bengaluru.
- Best Buy™ India operates under a hybrid work model (in office / remote) with an expectation for employees to be in the office three days a week – Generally, Tuesday, Wednesday, and Thursday.
- As a global organization, maintaining collaboration across the globe is a key proposition. Within the framework of established guidelines, employees may be required to engage in extended hours during critical periods.
All employees at Best Buy™ India work for BBY Services India LLP, which is owned by subsidiaries of Best Buy Co. Inc.
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