NicheHR Global
Website:
nichehrglobal.com
Job details:
Senior Product Manager, Platform & Integrations
As the Senior Product Manager for Platform & Integrations, you will own the vision, strategy, and execution of our entire integrations ecosystem. This is a highly technical, strategic role responsible for owning all aspects of our platform integrations, including Point-of-Sale (POS) systems, third-party ordering platforms, loyalty systems (TPLS), and payment solutions.. You will lead a team of product managers and translate complex API specifications into elegant, scalable business solutions that fuel our growth and serve as the foundation of our product offering.
Essential Job Functions:
• Product Strategy & Leadership:
▪ Define and champion a clear, multi-year product vision and strategy for the platform and integrations, aligned with overall business objectives.
▪ Mentor and develop at least one direct report, fostering a culture of excellence and growth within the product team.
▪ Conduct thorough market, customer, and competitive analysis to identify new integration opportunities and unmet needs.
▪ Develop and manage a product roadmap that balances foundational infrastructure projects, new integration development, and long-term strategic goals.
▪ Effectively present product strategy, insights, and recommendations to the executive leadership team and other key stakeholders.
• Technical Execution & Integrations:
▪ Demonstrate expert technical acumen by translating complex API specs and technical documentation into detailed user stories, functional requirements, and business solutions.
▪ Oversee the entire product development lifecycle for all integrations, from initial discovery and technical design to launch and iteration.
▪ Collaborate closely with engineering to build scalable, reliable, and high-quality platform services and integrations.
▪ Proactively identify and resolve potential issues, risks, and dependencies across multiple internal and external systems to ensure seamless integration.
▪ Own the relationship with external integration partners, ensuring smooth implementation and interoperability.
• Communication & Collaboration:
▪ Clearly communicate product vision, strategy, and roadmap to stakeholders across the organization.
▪ Build strong relationships with cross-functional teams, including engineering, design, marketing, and sales.
▪ Act as a subject matter expert and advocate for the customer within the organization.
▪ Effectively present product updates, insights, and recommendations to leadership and stakeholders
• Data-Driven Optimization & Communication:
▪ Define and track key performance indicators (KPIs) for platform health, integration performance, and product success.
▪ Use data-driven insights to optimize the product, prioritize features, and make sound investment decisions.
▪ Act as the subject matter expert and primary advocate for the platform and its critical role within the organization.
▪ Build strong, collaborative relationships with cross-functional teams, including engineering, design, marketing, and sales, to ensure successful launches.
Requirements:
• Bachelor's Degree in a related field is preferred.
• 8+ years of experience in software product management, with a significant portion in a technical or platform-focused role.
• Strong consideration will be given to candidates with experience in restaurant SaaS
• Proven track record of launching and managing successful, complex technical products, such as platforms, APIs, or large-scale integrations.
• Demonstrated ability and commitment to leveraging AI tools to perform job duties; this is a requirement for every team member at the company.
• Demonstrated experience managing and mentoring product managers.
• Expert-level technical acumen with a deep understanding of APIs, system integration patterns, and platform architecture.
• Experience working in an agile environment.
• Excellent analytical skills with a proven ability to derive insights from both quantitative and qualitative data.
• Exceptional collaboration, communication, and cross-functional partnership skills.
• Strong business and financial acumen.
• Strong presentation skills with executive presence.
• Flexibility to work during US hours at least till 5 pm ET is essential for this role.
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