Headout
Website:
headout.com
Job details:
đź‘© đź’» The Role
We’re looking for a Senior Product Manager (User Experience) to join the Product team at Headout and lead how users experience our products end-to-end — across discovery, decision-making, booking, and post-booking journeys.
In this role, you’ll be accountable for experience quality, coherence, and usability across complex user journeys. You’ll partner deeply with Design, Engineering, Data, and Research to identify friction, shape intuitive experiences, and ensure that what we build is not only functional, but genuinely easy and delightful to use.
As Headout scales from 5k experiences in 190+ cities to 50k experiences in 500 cities, experience consistency and clarity become critical differentiators. This role sits at the intersection of user empathy, product strategy, and execution, shaping how millions of users interact with Headout globally.
🤩 What Makes This Role Special
- Own Experience, Not Just Features: You’re responsible for how the product feels and works for users — not just what ships.
- Work on Real, Messy Journeys: Tackle complex, multi-step user flows with real trade-offs, constraints, and scale challenges.
- Design Is a Core Partner: You’ll co-own problems with Product Designers, shaping experience principles, interaction patterns, and UX strategy.
- Impact at Scale: Small improvements compound across millions of sessions, bookings, and repeat users.
🧠What You’ll Work On
- Own the user experience vision and roadmap across key customer journeys on Headout.
- Identify experience gaps through research, usability testing, analytics, and direct user feedback.
- Break down complex journeys into clear problems, experience principles, and prioritised opportunities.
- Partner closely with Design to define flows, information architecture, interaction models, and usability standards.
- Collaborate with Engineering to balance experience quality with technical constraints and delivery timelines.
- Drive alignment across teams to ensure experiences are consistent, intuitive, and scalable.
- Advocate for the user in prioritisation discussions, roadmap decisions, and trade-off calls.
- Measure experience quality using a mix of qualitative insights and quantitative metrics (conversion, drop-offs, task success, repeat usage).
- Raise the bar on user-centered thinking across the product organisation.
đź’ť What Skills & Experience You Need
- 4-7 years of experience in product management, with strong ownership of consumer-facing, UX-heavy products at scale.
- Demonstrated track record of leading and improving end-to-end user journeys (not just shipping isolated features).
- Deep comfort working with Product Designers on discovery, interaction design, usability testing, and experience quality.
- Strong intuition for user behaviour, paired with data-informed decision making.
- Ability to translate ambiguous user problems into clear experience principles, product direction, and execution plans.
- Excellent communication skills, especially in articulating user problems, experience trade-offs, and design rationale.
- High ownership mindset with comfort leading cross-functional teams through ambiguity and complexity.
- Experience operating in fast-paced, collaborative product teams with evolving priorities.
Click on Apply to know more.