Website:
dalmlabs.com
Job details:
Company Description Dalm accelerates business growth with an integrated platform that unifies a Customer Data Platform (CDP), Communications Platform as a Service (CPaaS), and specialized software services. In a hyper-connected world, the company focuses on intelligent, integrated customer engagement rather than fragmented tools. Its mission is to help businesses turn data into meaningful conversations and conversations into sustainable growth. By connecting insights, communication, and execution within one intelligent ecosystem, Dalm enables brands to engage smarter, scale faster, and deliver exceptional customer experiences. Team members join a product-led organization that values innovation, impact, and measurable results for its clients.
Role Description The Senior Product Manager is a remote role responsible for leading the end-to-end product lifecycle for key components of Dalm’s unified customer engagement platform. This position defines product vision and strategy, gathers and prioritizes requirements, and translates customer and business needs into clear product roadmaps and actionable user stories. Day-to-day activities include collaborating closely with engineering, design, data, and go-to-market teams to deliver features on time and at high quality, while balancing technical constraints with business value. The Senior Product Manager conducts market and competitor analysis, validates product concepts with customers, and uses data and experimentation to guide decisions and measure product performance. The role also involves aligning stakeholders, communicating product updates, and continuously improving processes to ensure the platform remains scalable, reliable, and differentiated.
Qualifications
- Product management expertise, including experience owning product strategy, roadmaps, and end-to-end lifecycle for B2B SaaS or data-driven platforms.
- Strong skills in requirements gathering, user story writing, backlog management, and working with cross-functional teams (engineering, design, data, marketing, sales, customer success).
- Proficiency in data-driven decision-making, including analytics, A/B testing, KPI definition, and using qualitative and quantitative research to validate product hypotheses.
- Experience with customer engagement technologies such as CDP, CPaaS, marketing automation, CRM, or related communication and data platforms.
- Ability to collaborate in a remote environment, communicate clearly with technical and non-technical stakeholders, and lead without formal authority.
- Proven track record of shipping impactful products, improving customer experience, and driving measurable business outcomes at a senior or lead level.
- Knowledge of agile or lean product development methodologies and familiarity with modern product and collaboration tools.
- Bachelor’s degree in a relevant field (e.g., Business, Computer Science, Engineering, or related discipline) or equivalent practical experience; experience in high-growth or startup environments is a plus.
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