Senior Position with international call center experience

AIS Info

Website: aisinfo.com
Job details:

Company Description

AIS is a professional services and technology company dedicated to reducing operating costs, enhancing compliance, and mitigating risks for businesses through automation and expert talent. We streamline processes, eliminate inefficiencies, and provide innovative technology solutions to optimize back-office operations. AIS partners strategically with clients to fulfill immediate staffing needs and enable organizations to focus on growth. With deep expertise in data analytics, we empower decision-makers to create better strategies and enhance customer experiences. We serve diverse industries, including banking, automotive finance, credit card, mortgage, insurance, and telecommunications.

Role Description

This is a full-time, on-site role for a Senior Manager in Call Center Management located in Vadodara. The Senior Manager will oversee day-to-day call center operations, ensuring high levels of customer satisfaction and operational excellence. Responsibilities include managing teams, analyzing performance metrics, developing strategies for process improvements, and ensuring compliance with company standards. The individual will also collaborate across departments to implement policies, drive employee engagement, and achieve organizational goals.

Qualifications

• Strong leadership and team management skills, with experience in motivating and overseeing large teams
• Proficiency in analyzing performance metrics and driving process improvements
• Excellent communication and interpersonal skills for cross-departmental collaboration
• Expertise in international call center operations, customer service management, and issue resolution
• Knowledge of relevant compliance standards and regulations in the industry
• Proficiency in tools and technologies used for call center management and reporting
• Experience in industries such as banking, telecommunications, or customer service is an advantage
• Problem-solving abilities and a results-oriented mindset
• Flexibility to adapt to a fast-paced work environment

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