InstaService Inc
Website:
instaservice.com
Job details:
Senior Operations Specialist
Location: Remote — India
Job Type: Full-Time
Schedule: Flexible hours aligned with U.S. time zones
About InstaService
InstaService is a fast-growing on-demand home services platform connecting customers with trusted professionals across the United States.
Job Summary
We are looking for a proactive Senior Operations Specialist to manage daily bookings, support U.S.-based customers and service providers, onboard new providers, maintain strong provider relationships, and resolve operational issues quickly.
Key Responsibilities
- Manage daily bookings and ensure successful service completion.
- Communicate with U.S. customers and providers through phone, chat, and email.
- Onboard and train new service providers.
- Maintain strong provider relationships and improve provider engagement.
- Monitor bookings and resolve delays, cancellations, complaints, and urgent issues.
- Arrange replacement providers when required.
- Track provider performance and customer interactions.
- Support continuous improvement of operational processes.
Requirements
- 3+ years of experience in operations, customer support, service coordination, or vendor management.
- Experience in provider onboarding and provider relationship management.
- Excellent spoken and written English.
- Strong problem-solving, multitasking, and organizational skills.
- Experience working with U.S.-based customers or service providers.
- Familiarity with Slack, CRM tools, Google Sheets, and booking platforms.
- Ability to work flexible shifts, including evenings and weekends.
Preferred Qualifications
- Spanish language proficiency is a plus.
- A U.S. accent is a plus.
- Experience in home services, the gig economy, marketplaces, or on-demand platforms.
- Experience managing provider performance and escalations.
What We Offer
- Competitive salary.
- Fully remote position.
- Growth opportunities with a fast-scaling U.S. startup.
- Collaborative and supportive work environment.
How to Apply
Download and explore the InstaService app at https://www.instaservice.com/get-app.
Email your résumé and brief app feedback to hiring@instaservice.com.
InstaService is an equal-opportunity employer committed to diversity and inclusion.
Click on Apply to know more.
