Good Health Company
Website:
ghc.health
Job details:
Company Description
Good Health Company, home to India’s leading direct-to-consumer healthcare brands Mars and Saturn, connects millions of patients with expert online consultations and affordable wellness products. Backed by $10 million in Series A funding from prominent investors such as Left Lane Capital and Khosla Ventures, the company offers an extensive product range including haircare, skincare, wellness, sexual performance, menstrual health, and sleep solutions. With a focus on holistic healthcare, Good Health Company provides comprehensive treatment packages and has expanded its reach internationally. Dedicated to enhancing customer experience, the company strives to become a trusted wellness brand recognized globally for quality and innovation.
Location: Hyderabad
Work Mode: On-site (6 days a week)
About the Role
We’re looking for a highly driven Senior Operations Manager to lead and optimize our end-to-end ecommerce supply chain. This role will own operations across procurement, inventory, fulfillment, and logistics—ensuring seamless order execution across domestic and international markets.
You will play a critical role in scaling operations, improving efficiency, and building resilient supply chain systems while working closely with cross-functional teams and external partners.
Key Responsibilities
Supply Chain & Operations Management
- Own and manage the end-to-end ecommerce supply chain—from sourcing to final delivery
- Oversee inventory planning, demand forecasting, and replenishment strategies
- Ensure optimal stock levels across warehouses and fulfillment centers
Fulfillment & Logistics
- Manage relationships with international fulfillment centers (3PLs) and logistics partners
- Drive operational efficiency across order processing, warehousing, and last-mile delivery
- Monitor SLAs, delivery timelines, and cost optimization initiatives
International Operations
- Handle cross-border logistics, compliance, and customs coordination
- Optimize shipping routes, costs, and delivery timelines for global markets
Marketplace Operations
- Manage backend operations across ecommerce platforms (e.g., TikTok Shop, Amazon, Shopify, etc.)
- Ensure smooth order flow, returns management, and customer experience metrics
- Coordinate with marketing and growth teams to align supply with demand spikes
Process Optimization & Automation
- Identify inefficiencies and implement scalable operational processes
- Leverage tools and technology to automate workflows and improve accuracy
- Drive data-led decision-making using KPIs and dashboards
Team & Stakeholder Management
- Lead and mentor operations teams
- Collaborate with vendors, manufacturers, and internal teams (finance, marketing, product)
- Act as the key point of contact for all operational escalations
Key Metrics (What Success Looks Like)
- Order fulfillment rate & accuracy
- Inventory turnover & stock-out reduction
- Logistics cost optimization
- Delivery timelines (OTIF – On Time In Full)
- Return rate and resolution time
Qualifications & Experience
Must-Have:
- 5–10 years of experience in ecommerce operations / supply chain management
- Proven experience managing international fulfillment centers (3PLs)
- Strong understanding of inventory planning, logistics, and demand forecasting
- Experience working with cross-border ecommerce operations
Preferred:
- Hands-on experience with ecommerce marketplaces like TikTok Shop, Amazon, Shopify, etc.
- Experience in high-growth or D2C ecommerce environments
- Familiarity with supply chain tools / ERPs / WMS systems
Skills & Competencies
- Strong analytical and problem-solving mindset
- High ownership and execution ability
- Excellent stakeholder and vendor management skills
- Ability to operate in a fast-paced, scaling environment
- Process-driven with attention to detail
Why Join Us
- Opportunity to build and scale global ecommerce operations
- High ownership and visibility across business functions
- Fast-paced environment with significant growth potential
Click on Apply to know more.