Inchcape Shipping Services
Website:
iss-shipping.com
Job details:
Who are Inchcape
At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organizations.
We have an ambitious growth model, and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.
Main Purpose of Job :
- Lead the World of Ports (WOP) marine data and operational delivery function, acting as the senior maritime subject-matter expert between global Inchcape teams, product, technology and customers.
- Own delivery against KPIs for collection, verification, validation and publication of port, terminal, berth, vessel and marine-operational datasets and APIs, ensuring accuracy, timeliness and operational relevance.
- Translate practical seagoing and port-operational expertise into product requirements, customer use cases and continuous improvements that support safe, efficient and commercially sound maritime decision-making.
Key Accountabilities :
- Lead, coach and develop the WOP marine/data operations team, setting clear standards for performance, quality and professional growth.
- Act as the senior marine subject-matter expert for port, terminal, berth, vessel and cargo operations across WOP products and services.
- Own marine-data governance, validation standards and quality controls to ensure data is operationally credible, consistent and fit for customer use.
- Engage directly with shipowners, operators, charterers, terminals, ports and other customers to understand operational needs and convert feedback into actionable requirements.
- Build strong working relationships across the Inchcape global network to improve source coverage, verification discipline and timeliness of marine information.
- Partner with Product, Technology and Data teams to define specifications, acceptance criteria and priorities for maritime data and digital solutions.
- Provide marine-operational oversight for new datasets, APIs and product features, ensuring outputs reflect real-world shipping and port workflows.
- Use data and domain insight to identify gaps, trends and opportunities, providing clear recommendations that support the WOP product roadmap.
- Manage multiple workstreams and improvement initiatives, balancing operational delivery, customer priorities, risk and strategic objectives.
- Establish and maintain SOPs, controls, documentation and audit trails that strengthen operational resilience and data quality.
- Represent WOP in customer and stakeholder forums, communicate progress to senior management, and support sprint/release readiness from a marine-business perspective.
Key Deliverables
- Demonstrable senior-level maritime experience with strong practical knowledge of vessel operations, ports, terminals, berths, cargo operations and port agency workflows.
- Strong marine assurance and operational risk mindset, with the ability to assess the reliability and operational relevance of maritime information.
- Consistently high data quality, verification and service performance against agreed KPIs and customer expectations.
- Successful conversion of marine-domain knowledge and customer feedback into clear product requirements, user stories and acceptance criteria.
- Effective leadership of a geographically dispersed team, with measurable improvements in capability, accountability, quality and productivity.
- Trusted engagement with senior internal stakeholders and external maritime customers, supported by clear, credible and concise communication.
- Successful delivery of marine-data, API and digital initiatives in partnership with Product, Technology and Data teams.
- Well-governed processes, SOPs and controls that support traceability, continuous improvement and operational resilience.
- Proactive identification of data gaps, customer pain points and maritime-market opportunities that inform the WOP roadmap and priorities.
Skills and Experience required :
- Marine Operations Expertise: In-depth knowledge of vessel operations, ports, terminals, berths, cargo handling, port agency processes and ship/shore interfaces.
- Seagoing / Marine Background: Senior officer-level seagoing or equivalent shore-based marine operations experience, with strong practical understanding of shipboard and port operations.
- Marine Assurance & Risk: Sound knowledge of marine assurance, operational risk, HSSE principles and safe operating practices relevant to vessels and terminals.
- Data Governance: Ability to define verification rules, quality controls and governance standards for critical maritime operational data.
- Customer & Stakeholder Engagement: Credible communication with shipowners, operators, charterers, ports, terminals, agents and senior internal stakeholders.
- Product & Business Translation: Ability to convert marine workflows, operational pain points and customer needs into product requirements, user stories and acceptance criteria.
- Digital Maritime Transformation: Strong understanding of maritime digitalisation, data platforms, APIs, vessel/port intelligence and technology-enabled operational decision support.
- Team Leadership: Proven ability to lead, coach and develop multidisciplinary and geographically dispersed teams while setting clear performance standards.
- Project & Delivery Management: Ability to manage concurrent workstreams, priorities, risks, dependencies and delivery milestones in a fast-paced environment.
- Commercial Awareness: Understanding of how reliable port and vessel intelligence supports voyage planning, chartering, operations, demurrage, risk and customer value.
- Analytical Capability: Ability to interpret complex maritime datasets, identify anomalies and trends, and communicate practical insights to technical and non-technical audiences.
- Change & Continuous Improvement: Ability to improve processes, introduce new standards and guide teams through operational and technology change.
- Communication & Reporting: Strong written and verbal communication skills, including senior-management reporting and customer-facing presentations.
- Problem Solving & Judgement: Sound operational judgement with a structured approach to resolving data, process, customer and delivery issues.
Experience :
- Maritime Experience: Typically 10+ years in shipping, marine operations, ports, terminals, vessel operations or closely related maritime roles.
- Senior Marine Responsibility: Experience at senior officer level at sea (preferably Master Mariner / Chief Engineer / Chief Officer / Second Engineer) or equivalent senior shore-based marine responsibility.
- Port & Terminal Operations: Hands-on exposure to port calls, berth/terminal operations, cargo operations, marine services and ship/shore coordination.
- Marine Assurance: Experience applying marine assurance, HSSE, operational risk or compliance principles in vessel, port or terminal environments.
- Leadership & People Management: Proven experience leading teams, setting standards, managing performance and developing capability.
- Maritime Data / Digital Solutions: Experience using or delivering maritime data, port intelligence, vessel-tracking, API, analytics or other digital shipping solutions.
- Customer Relations: Experience engaging maritime customers and stakeholders, gathering requirements and resolving operational or service issues.
- Product / Project Delivery: Experience contributing to or leading product, data or technology initiatives from requirement definition through implementation.
- Data Quality & Governance: Experience establishing validation processes, quality controls, SOPs and traceable governance for operational information.
- Cross-functional Working: Demonstrated ability to work effectively across marine operations, commercial, product, technology and data teams.
- Global / Distributed Operations: Experience working across different geographies, cultures and time zones in a global maritime environment.
- Change Management: Track record of implementing process or technology change while maintaining operational delivery.
- Executive Communication: Experience providing concise progress, risk and recommendation updates to senior management and external stakeholders.
- Continuous Improvement: Demonstrated record of improving operational quality, efficiency, customer outcomes or data reliability
Education and Professional Qualification :
Essential: Recognised marine qualification and substantial maritime operating experience.
Preferred: Master Mariner (STCW II/2), Chief Engineer (STCW III/2), or equivalent senior deck/engine certification. Alternatively, a degree in Nautical Science, Marine Engineering, Maritime Studies or Marine Operations supported by significant vessel, port or terminal experience. A relevant management, project-management or digital/data qualification is advantageous.
Why Inchcape Shipping Services?
We believe in building a diverse and high-performing workforce that works together to provide our customers with the exceptional service they deserve. To reach the highest standards, we depend on our people, their welfare, training and expertise. We realize the value of our staff and know that your unique experiences, skills and passions will help you to build a rich and rewarding career in our dynamic industry.
Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:
Global Perspective - we connect the world and see the bigger picture.
The Power of People - we rely on the strength of local agent knowledge and relationships.
Progress - we adopt new thinking and push for positive change in our industry.
In return, we will offer you:
A diverse range of benefits, depending on your geographical location. Globally, as a minimum, you will receive:
- A retirement savings plan
- Holiday
- Competitive salary
- Employee Assistance Programme
- Career development and progression opportunities
- Values Award celebration events
Plus, much more!
If you think that you have the right skills, knowledge and attitude to join our team, then we invite you to apply by simply clicking at the top of this advert!
#ISSthebiggerpicture
Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location.
Inchcape is an Equal Employment Opportunity Employer and equality, diversity and inclusion are at the centre of everything we do. We recognise that our customers, colleagues, contractors and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.
Click on Apply to know more.
