Docusign
Website:
docusign.com
Job details:
Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do
As Senior Manager, Partner Solution Architects, you will lead and grow a team of Partner Success Architects (PSAs) based in our India Delivery Center, setting the technical direction, delivery standards, and career development path for the team. Your team is the technical backbone of our partner ecosystem, providing hands-on solution design, activation support, and delivery escalation expertise for our global network of Systems Integrator (SI) and Independent Software Vendor (ISV) Global Delivery Center personnel as Docusign’s in-region APJ partners. You will work cross-functionally with Americas, EMEA and AP partner and sales leadership, engineering, and the global Partner Success organization to make sure the right technical resources are deployed against the right priorities, and that every technical engagement ties back to a tangible, customer-facing partner deliverable.
This position is a people manager role reporting to the Senior Director, Value Delivery Activation.
Responsibility
- Lead, hire, coach, and develop a team of Partner Solution Architects in the India Delivery Center, setting technical quality standards, career paths, and performance expectations
- Own technical solutioning and technical delivery support for Docusign's APJ in-region teams, ensuring PSAs deliver timely, high-quality solution design, activation workshops, and delivery escalation support for partner-led engagements
- Own technical solutioning and technical delivery support for GDC resources across our Systems Integrator (SI) and Independent Software Vendor (ISV) network.
- Partner closely with in-region Partner Success and Sales leaders to align on ISV and SI enablement and delivery-support priorities, and ensure PSA resources are deployed in alignment with in-region business strategies and demand
- Define, document, and continuously refine team activities, engagement models, and playbooks, ensuring technical solutioning and technical delivery support connect directly to customer-facing partner deliverables
- Establish and report on agreed upon team KPIs (e.g., GDC pre-delivery assessment completion, nearshore delivery volume, GDC-to-onshore handoff SLAs, ISV/Builder enablement and activation velocity) to global Customer Success and Partner Success leadership
- Serve as the primary escalation point for complex technical issues raised by partner personnel, engaging Docusign engineering and product teams as needed
- Represent the Partner Success Architect function to internal stakeholders and partner organizations, championing consistent, scalable technical enablement practices
Job Designation
Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bring
Basic
- Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience
- 12+ years of experience in technical solutioning, solutions architecture, or technical delivery roles, including experience supporting partner or channel ecosystems
- 2+ years of people management experience, ideally leading technical or partner-facing teams
- Demonstrated experience working with Systems Integrators (SI) and/or Independent Software Vendors (ISV)
- Experience supporting or collaborating with global and regional delivery teams across time zones, including APJ
Preferred
- Experience building, managing, or scaling a Global Delivery Center (GDC) or nearshore/offshore technical delivery model
- Hands-on experience with Docusign IAM, CLM, eSignature, or agentic/AI-native solutions
- Experience with Salesforce.com
- Experience defining enablement programs, technical playbooks, or delivery frameworks for partner ecosystems
- Track record of aligning cross-regional stakeholders (APJ, EMEA, Americas) on shared technical enablement and delivery priorities
- Strong understanding of e-signature, contract lifecycle management (CLM), or intelligent agreement management technologies
- Excellent written and verbal communication skills, with experience presenting to both technical and business audiences
Life at Docusign
Working here
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.
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