Tata Communications
Website:
tatacommunications.com
Job details:
About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Broad outline of the Role
The role will lead and manage end-to-end delivery of mobile network initiatives, including MVNO, MVNE, IoT, and Travel SIM projects. This role is responsible for both customer-facing project delivery and internal infrastructure build programs, while also leading a team of Project Managers if applicable to ensure consistent, high-quality execution across all programs.
Minimum Qualifications & Experience
- Bachelor degree in engineering or equivalent qualification,
- 8-15 years relevant experience in infrastructure project management and on field experience
Key Responsibilities:
- Program & Project Portfolio Management
- Lead end-to-end delivery of Mobile Network, MVNO, MVNE, IoT, and Travel SIM projects
- Oversee a portfolio of multiple concurrent customer and internal infrastructure projects
- Ensure alignment with timelines, scope, cost, and quality standards
- Drive program governance, reporting, and milestone tracking
- Project Manager Team Leadership
- Lead, manage, and mentor a team of Project Managers across multiple programs
- Allocate projects and ensure optimal resource utilization across the team
- Provide guidance on project planning, execution, and risk management
- Standardize project management practices, tools, and reporting frameworks
- Conduct regular performance reviews and capability development of Project Managers
- Ensure consistency in delivery quality and governance across all managed projects
- Customer & Stakeholder Management
- Act as the primary interface for key customers and partners
- Manage expectations and ensure high customer satisfaction
- Lead customer reviews, executive updates, and issue resolution
- Cross-Functional Leadership
- Collaborate with engineering, operations, product, commercial, and vendor teams
- Ensure seamless coordination across multiple functions and geographies
- Drive alignment between business and technical stakeholders
- Escalation & Risk Management
- Proactively identify risks, dependencies, and bottlenecks across programs
- Manage critical escalations and provide timely resolutions
- Support Project Managers in resolving complex issues
- Governance & SteerCo Management
- Establish and drive governance frameworks across all programs
- Lead Steering Committee (SteerCo) meetings and executive reporting
- Provide data-driven insights for strategic decision-making
- Ensure compliance with organizational and regulatory standards
- Infrastructure & Delivery Oversight
- Oversee internal infrastructure build for mobile network enablement
- Ensure readiness of MVNE platforms, IoT connectivity, and roaming solutions
- Support go-to-market initiatives for Travel SIM and related services
Key Skills & Competencies
- Strong expertise in Mobile Networks, MVNO/MVNE ecosystems, IoT, and roaming/travel SIM solutions
- Proven leadership in managing teams of Project/Program Managers
- Excellent program and portfolio management capabilities
- Strong people management and coaching skills
- Effective escalation and crisis management
- Strong stakeholder communication (including executive/SteerCo level)
- Governance, risk management, and compliance orientation
Experience & Qualifications
- 15–22 years of experience in telecom/mobile network domain
- Demonstrated experience managing teams of Project Managers or Program Managers
- Proven track record in delivering large-scale telecom programs
- Experience in MVNO/MVNE and IoT ecosystems preferred
- Strong customer-facing and stakeholder management experience
- Network technology awareness
- Infrastructure knowledge
- Good knowledge of Mobile, network, IT infrastructure related project analysis and Planning.
- Experience in Project Monitoring and Control
- Agile project management skills and certifications preferred
- Project management certifications
Success Metrics
- Successful delivery of project portfolio (time, cost, quality)
- Performance and capability growth of Project Manager team
- Customer satisfaction and stakeholder feedback
- Effective escalation and risk resolution
- Governance adherence and reporting quality
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