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Who are we?
Whatfix is an AI platform advancing the “userization” of enterprise applications, empowering companies to maximize the ROI of their digital investments. Technology needs adoption. It’s no different for AI. As AI reshapes roles, workflows, and human-machine interactions, it also introduces new layers of complexity and user friction. This is where Whatfix plays a pivotal role. A decade old DNA of empowering people to succeed with technology and not replacing them. We call this philosophy Userization: the belief that technology must adapt to the user, not the other way around.
At the heart of userization philosophy is ScreenSense, our proprietary AI engine, which continuously interprets both the context of what users are doing in an application or an AI tool and the intent behind their actions. By combining these signals, Whatfix delivers real-time guidance, nudges, knowledge, and automation directly in the flow of work.
This intelligence powers our entire product suite.
- Digital Adoption helps users get productive faster.
- Product Analytics uncovers friction and closes adoption gaps.
- Mirror allows employees to train in safe, simulated environments.
These are embedded with Whatfix AI Agents which supercharge creation, insights, and user guidance.
Our upcoming AI-first products are already creating a buzz in the market.
- Seek is an AI-native assistant that not only knows your business context but can also act across applications to get work done on your behalf.
- Whatfix Mirror 2.0 is the world’s only System plus Role simulation with a complete assessment to lead the Gen AI simulation category.
Together, these products reflect Whatfix’s commitment to building enterprise-ready AI teammates that maximize productivity and ROI. It gives users a unified, intelligent way to find answers across systems, apps, and knowledge silos and helps anyone looking to deliver fast and contextual answers.
Whatfix is bridging the gap between rapid technological change and human enablement—ensuring AI is not only embedded but also usable, trusted, and outcome-driven for every employee.
At Whatfix, we’re not just making software easier—we’re making AI work for people.
The company has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.
Customers: 700+ enterprise customers, including 80+ Fortune 500 companies such as Shell, Schneider Electric, and UPS Supply Chain Solutions.
Investors: A total of ~$270 million USD has been raised as yet. Most recently Series E round of $125 Million USD led by Warburg Pincus, with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer, Peak XV Partners, and Stellaris Venture Partners.
Whatfix’s leadership is consistently recognized across top industry analysts and business rankings:
- Won the 2025 AI Breakthrough Award for the Overall AI-based Analytics Solution of the Year
- Only DAP to be recognized as a “Leader” across various DAP reports for the past 5+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
- With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards.
- Named a Gartner Customers’ Choice for DAP for the second year in a row (2024 and 2025)—the only vendor in the market to earn this distinction consecutively.
- We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a super-high CSAT of 99.8%
- Stevie Award winner in the category (Bronze): Customer Service Department of the Year – Computer Software - 100 or More Employees.
- Winner of the ISG Paragon Innovation Award in partnership with Sophos (customer) for the EMEA region and finalist in the Transformation Award category.
- RemoteTech Breakthrough Awards winner for “Software Asset Management Solution of the Year”
These recognitions are matched by business performance:
- Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Fifth Consecutive Year
- Listed on the Financial Times & Statista's High-Growth Companies Asia-Pacific 2025 list.
- Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023
- Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal
Be one of the key Leaders in this awesome journey of building a billion-dollar company!
Role Review:
Whatfix is seeking a Senior Manager – Legal to lead the legal function, focusing on driving speed, control, and cost efficiency while maintaining a legal framework scalable and aligned with future IPO readiness. The primary focus areas for the legal team are contracting support for customers and vendors, legal compliance, and IPO preparedness.
Key Responsibilities:
1. Contracting & Deal Management
- Own end-to-end contracting, encompassing redlining, negotiations, & driving time-bound closures.
- Partner with Sales & Revenue Operations to provide deal desk support, manage non-standard approvals, & define fallback positions to improve deal velocity.
- Standardise vendor/procurement contracting & associated risk positions.
- Build templates, playbooks, and clause libraries, & maintain a central contract repository with version control.
- Implement risk-tiering of contracts.
2. Compliance, Risk, & Governance
- Ensure statutory, secretarial, & regulatory compliance across all jurisdictions, maintaining an audit-ready compliance calendar.
- Assess & manage all legal risks, including those related to shareholders and broader stakeholder matters
- Own data privacy & regulatory frameworks, including cross-border considerations.
- Oversee the insurance portfolio (D&O, E&O, cyber) & claims coordination.
- Drive litigation and dispute strategy, including provisioning inputs & outcome tracking.
- Facilitate IPO readiness by overseeing governance, documentation, policies, & coordination with external advisors.
- Oversee Board and governance processes, including minutes, resolutions, charters, & approval frameworks.
- Support M&A and strategic transactions, including diligence & integration.
3. Team and Operational Leadership
- Lead & manage the legal team with defined Service Level Agreements (SLAs), operating with India–US overlap to support global deal cycles.
- Enable business teams through training & knowledge management to reduce dependency on the legal team.
- Provide periodic reporting on pipeline, cycle times, key risks, compliance status, & litigation.
Operating Principles (Guardrails)
The role is expected to operate with the following principles:
- In-house Model: The model should be in-house led, conducting redlines internally. Outside counsel should be used selectively based on complexity, jurisdictional requirements, risk profile, & deal value with clear thresholds.
- Cost Efficiency: Ensure cost discipline with active tracking of legal spend versus budget & outcome-based use of counsel.
- Discipline and Prioritization: Enforce turnaround SLAs and prioritization discipline aligned to revenue & risk.
- Standardization: Drive standardization using approved templates, playbooks, & fallback matrices to minimise non-standard deviations.
- Data Integrity: Maintain a single source of truth for contracts with strong version control & audit trails.
- Risk Escalation: Apply risk-based escalation protocols with clear approval matrices & documentation.
- Cross-functional Alignment: Operate with tight cross-functional alignment (Sales, Finance, HR, Procurement) to appropriately balance speed & control.
- Proactive Compliance: Build a proactive compliance posture with zero missed filings & forward-looking regulatory tracking.
- Continuous Improvement: Deliver data-driven reporting and continuously improve cycle times, risk exposure, & efficiency.
Qualification Criteria:
- 10+ years post qualification experience in the technology industry / domain
- Bachelor’s degree in Law (LLB/LLM or equivalent qualification) from a recognized institution.
- Company secretary qualification will be beneficial but not compulsory
- Experience with managing compliance and secretarial work in a Private Limited Company
- Experience in cross border contracting and negotiation
- Exposure to IPO readiness, board governance, fundraising, M&A, or strategic transactions is strongly preferred.
Perks & Benefits (India):
- Best-in-class medical insurance coverage
- Free lunch & dinner buffet
- Doorstep cab drop facility
- Education sponsorship
- Internal job transfer & global mobility programs
- Scope to represent Whatfix at global events
- We also provide uncapped incentives, bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers
Note:
- We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it;
- We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status
- At Whatfix, we deeply value collaboration, innovation, and human connection. We believe that being together in the office five days a week fosters open communication, strengthens our sense of community, and accelerates innovation—ultimately helping us achieve our goals more effectively. At the same time, we recognize the importance of flexibility in balancing personal and professional priorities. To support this, we offer the option to work from home up to two days per month.
In any situation that requires additional flexibility, we’re open to considering exceptions on a case-by-case basis to ensure you’re supported in managing both work and life seamlessly.
Click on Apply to know more.
