ANSR
Website:
ansr.com
Job details:
ANSR is hiring for one of its clients.
About ANSR MedTech:
Who We Are:
ANSR MedTech Capability Center is a new global innovation hub being established in India for a Fortune 100 Fastest-Growing Company in the MedTech sector. Built in partnership with ANSR, the center draws on ANSR’s proven experience in establishing and scaling high-performance Global Capability Centers (GCCs) for leading global enterprises.
ANSR MedTech center brings together world-class engineering, product, and technology talent to build next-generation healthcare platforms and solutions that power global operations.
Our Vision:
To build a next-generation MedTech capability center that powers global healthcare innovation. We envision:
- High-impact innovation hubs shaping global product and technology roadmaps
- Centers that go beyond support functions to drive core engineering and platform development
- Sustainable, scalable ecosystems that nurture world-class MedTech talent
- Capability centers that directly influence patient outcomes worldwide
At its core, the ANSR MedTech Capability Center is about enabling innovation that touches lives at scale.
About CFSW:
Joining the Customer Facing Software (CFSW) Center of Excellence at ANSR MedTech means being part of a team that is core to delivering global, customer facing technology platforms used at scale.
You’ll work on high impact systems—Salesforce, Cloud, Data Products, and Testing—that power real customer, agent, and care experiences worldwide. This is not a support or back-office environment; teams are responsible for end-to-end execution, quality, and outcomes.
What makes this role stand out:
- Work on enterprise grade platforms that support millions of users globally
- Partner closely with senior global technology and product leaders on priorities, standards, and outcomes
- Help build a Center of Excellence from the ground up, shaping ways of working, engineering quality, and delivery excellence
- Grow as part of a Build–Operate–Transfer (BOT) journey, with increasing scope and maturity over time
- Success is measured by delivery quality, stable releases, platform value, continuous improvement, and strong collaboration with global stakeholders.
Job Summary:
We are seeking a strategic and technically adept Senior Manager Data Cloud Salesforce to lead our Salesforce Data Cloud and Agent force initiatives. This role will be responsible for driving the vision, strategy, and execution of data-driven customer engagement and agent productivity solutions. The ideal candidate will have deep expertise in Salesforce Data Cloud, Agentforce (Service Cloud + AI), and a proven track record of leading cross-functional teams to deliver scalable, high-impact CRM solutions. This role is pivotal in activating data to personalize customer journeys, scaling AI-driven support workflows, and aligning cross-functional teams to deliver measurable business outcomes.
Key Responsibilities:
Strategic Leadership:
- Define and execute the roadmap for Salesforce Data Cloud and Agent force platforms.
- Align CRM strategy with business goals across marketing, sales, and service functions.
- Partner with executive stakeholders to drive customer-centric transformation.
Platform Ownership:
- Oversee architecture, integration, and optimization of Salesforce Data Cloud and Agent force.
- Ensure seamless data unification, identity resolution, and real-time personalization using Data Cloud's zero-copy architecture and native connectors.
- Implement calculated insights, segmentation strategies, and activation pipelines across channels.
- Drive agentic enablement by leveraging AI-driven tools and workflows that empower agents to act autonomously, make smarter decisions, and deliver proactive service.
- Integrate external data sources via MuleSoft and leverage Data Cloud APIs for real-time data ingestion and activation.
Team & Project Management:
- Manage a team of Salesforce developers, architects, and analysts.
- Drive agile delivery of CRM enhancements and new capabilities.
- Foster a culture of innovation, collaboration, and continuous improvement.
Governance & Compliance:
- Establish data governance frameworks and ensure compliance with privacy regulations.
- Monitor platform performance, data quality, and user adoption metrics.
Stakeholder Engagement:
- Collaborate with Marketing, Sales, Service, and IT teams to deliver unified customer journeys.
- Serve as a thought leader and internal evangelist for Salesforce capabilities.
Qualifications:
- Bachelor’s or master’s degree in computer science, Information Systems, or related field.
- 12+ years of experience in Salesforce ecosystem, with 3+ years in a leadership role.
- Deep expertise in Salesforce Data Cloud, Service Cloud, and Agent force.
- Strong understanding of data architecture, CDP, AI/ML, and customer journey orchestration.
- Proven experience in managing large-scale CRM programs and cross-functional teams.
- Salesforce certifications (e.g., Data Cloud Consultant, Service Cloud Consultant, Architect) preferred.
Preferred Skills:
- Experience with Agent force, Einstein AI, Omni-Channel, and automation tools.
- Familiarity with MuleSoft, Tableau CRM, and other Salesforce integrations.
- Excellent communication, stakeholder management, and strategic thinking skills.
Click on Apply to know more.