Golden Opportunities
Website:
gojobs.biz
Job details:
Job Description
10+ years’ experience with 5+ years in Customer Service / Contact Center pre-sales & solutioning
Strong exposure to end-to-end deal lifecycle (RFI, RFP, RFQ, BAFO, transition)
Proven ability to drive solution design and create differentiated, scalable CS offerings
Experience in engagement, requirement gathering, and solution pitching
Hands-on experience in RFP responses, deal shaping, and improving win ratios
Strong alliance ecosystem management and joint solution development
Ability to define pricing models, commercials, and support contract negotiations (SOW, SLAs)
Experience in financial modelling and business case development
Strong understanding of market trends, competitive intelligence, and solution positioning
Ability to drive transformation, automation, and productivity improvements in CS operations
Experience in building solution IPs, frameworks, and reusable assets
Skills Required
RoleSenior Manager - CS Solution Design
Industry TypeITES/BPO/KPO
Functional AreaITES/BPO/Customer Service
Required Education Bachelor Degree
Employment TypeFull Time, Permanent
Key Skills
Other Information
Job CodeGO/JC/2825/2026
Recruiter NameMaheshwari Balasubramanian
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