Golden Opportunities
Website:
gojobs.biz
Job details:
Job Description
Roles and Responsibility
Strong analytical and problem-solving capabilities
Deep understanding of CSL, SLA, and KPI governance and delivery
Excellent English communication with strong articulation skills
Define metrics and targets across roles and functions based on business goals
Establish tracking mechanisms and MIS tools for goals, metrics, and performance data
Partner with cross-functional teams to design and execute frameworks, workflows, process maps, and action plans
Implement robust governance, audit, and control mechanisms
Identify opportunities within existing accounts and drive actionable improvements to enhance business outcomes
Lead internal governance rhythms, including best-practice sharing and practice forums, to strengthen adherence to the governance model
Evaluate and deploy automation and process transformation opportunities to improve efficiency and scalability
Review, validate, and refine solutions, alliances, and service offerings to improve overall solution effectiveness
Review and red-line SOWs and MSAs to ensure alignment with agreed scope and commercials
Engage, negotiate, and collaborate effectively with clients and internal stakeholders to influence decisions and drive business results
Skills Required
RoleSenior Manager - CS Practice
Industry TypeITES/BPO/KPO
Functional AreaITES/BPO/Customer Service
Required Education Graduation
Employment TypeFull Time, Permanent
Key Skills
Other Information
Job CodeGO/JC/2964/2026
Recruiter NameMaheshwari Balasubramanian
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