Urban Company
Website:
urbancompany.com
Job details:
- About the Company
- Urban Company is a technology platform offering customers a variety of services at home.
- Customers use our platform to book services such as beauty treatments, haircuts, massage
- therapy, cleaning, plumbing, carpentry, appliance repair, painting, etc., all delivered in the
- comfort of their home and at a time of their choosing. We promise our customers a
- high-quality, standardized, and reliable service experience. To fulfill this promise, we work
- closely with our hand-picked service partners, enabling them with technology, training,
- products, tools, financing, insurance, and brand, helping them succeed and deliver on this
- promise.
-
- Urban Company started as UrbanClap in November 2014, when its founders, Abhiraj, Raghav,
- and Varun, realized that the home services industry was predominantly unorganized,
- fragmented, and offline. Customers found it challenging to avail quality services conveniently,
- and service professionals were struggling to make ends meet, having to rely upon several
- middlemen, contractors, and local aggregators. The founders felt that the industry was ripe
- for disruption, and launched Urban Company, with three key principles in mind -
- 1. Customer love: Build a platform that offers truly delightful and differentiated services
- 2. Partner empowerment: Build a deep, full-stack partnership with service partners,
- helping improve their earnings and overall livelihood
- 3. Technology first: Bring innovation and technology to an age-old industry
-
- What You’ll Do:
- The most common question asked is, 'What does a typical day in the life of an SCM look like?'
- To answer that in brevity, no two days will be the same for you in this role:
- ● First focus is operational excellence for your set of cities - this involves selection and
- training of new partners and improving current partners' quality. This is the crux and
- main focus of the role. It is an operations-heavy role
- ● You will also be expected to take charge of key central growth tracks for the category
- over time:
- ○ Projects focused on improving quality and service excellence
- ○ Projects focused on improving offerings and innovation
- ● Collaboration with cross-functional teams to ensure swift and robust execution.
- You are the owner of the business entrusted to you, and you have a direct influence on how
- the business shapes up. We are looking for folks who have a high ownership mindset and love
- operational excellence
- Scale the category volumes and revenues across your geographies, while ensuring superlative customer and partner experience at scale.
- In addition to maintaining operational excellence for your set of cities on a daily basis, you will also be expected to take charge of key central growth tracks for the category over time:
- Sustainable and profitable growth
- Building customer and partner love at scale
- Leading a team from the front and empowering them to win based on UC's values
- Collaboration with cross-functional teams to ensure swift and robust execution.
You are the owner of the business entrusted to you, and you have a direct influence on how the business shapes up. If you're an entrepreneur/intrapreneur at heart, then this is an opportunity for you to grab with both hands
What We Need:
- Minimum 2-4 years experience in an ops-related/consulting/strategy role.
- Demonstrated leadership of teams and projects – the ability to influence and lead.
- Someone who can deliver under tight timelines
- Super energetic, loves challenges and solving them.
What can you expect:
- A great work environment with massive ownership and growth opportunities - we hire folks for a career opportunity, not just the role.
- Energy and hustle of a startup with processes and depth of a big organization
- Expect to work with people you can learn from and are invested in your growth
- Opportunity to be part of the mission to transform customer and partner experience
Click on Apply to know more.