- Location
- Mumbai, Maharashtra, India
- Job type
- Full-time
About the role
TBO.COM
Website:
tbo.com
Job details:
Key Responsibilities:
- Lead and manage the operations team handling airline bookings, ticketing, reissuance, refunds, and itinerary management.
- Ensure strong command and daily operational usage of Amadeus and Galileo GDS systems.
- Monitor team performance, productivity, and service quality to meet business SLAs and KPIs.
- Handle escalations related to reservations, ticketing, fare rules, and complex itineraries.
- Develop and implement operational processes to improve efficiency and accuracy.
- Collaborate with internal stakeholders such as sales, finance, and customer experience teams.
- Train, mentor, and coach team members on GDS usage and operational excellence.
- Ensure compliance with airline policies, industry standards, and company guidelines.
- Drive continuous improvement initiatives and automation in operations.
- Manage and lead a team of 8–10 operations executives / team leads.
- Conduct performance reviews, goal setting, and development planning.
- Prepare MIS reports and operational insights for leadership
Desired Experience:
- 10–15 years of experience in travel operations with strong hands-on experience in manual ticketing using GDS systems – Amadeus and Galileo.
- Proven expertise in international and domestic ticketing, fare construction, reissuance, refunds, and complex itinerary handling.
- Prior experience in team handling and managing operations teams within the travel domain.
- Experience in handling high-volume booking environments and operational escalations.
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