Mount Talent Consulting Pvt Ltd.
Website:
mounttalent.com
Job details:
Must have skills: GCC / GBS Strategy, Functional Operating Model Design, Shared Services
Design, Sourcing & Location Strategy, Business Case Formulation, Functional Transformation such
as Finance Process Transformation (O2C / P2P / R2R / FP&A)
Good to have skills: Multi-function GBS, Transition & Migration Management, Service Management
& SLA Design, Agentic AI in functions, Data Visualization Tools
Educational Qualification: MBA from Tier-1 Institute or CA / CPA
Job Summary:
• Manage defined workstreams within GBS / GCC and operating model transformation
engagements, taking responsibility for structuring the approach, shaping the analysis, and
delivering high-quality outputs within agreed timelines
• Own and lead projects – guiding team, reviewing outputs, and ensuring coherence across
deliverables at the workstream level
• Manage client presentations, workshop materials, and proposal sections independently,
contributing actively to client discussions and working sessions
• Develop business cases, cost analyses, value realization frameworks, and supporting
models for GBS / SSC setup and transformation assignments
• Apply a process and operating-model perspective across GBS design, governance, KPI and
maturity frameworks, and emerging areas such as Gen AI–enabled processes
• Lead business development efforts through research, pitch preparation, and proposal
development
• Excel as a long-term trusted advisor and partner by providing thought leadership and
profound knowledge of market trends
Roles & Responsibilities:
• GBS / GCC Strategy and Setup: Lead analysis of operating model options (centralized,
federated, hybrid) and build-operate setup models, location and sourcing strategy, GBS
guiding principles, and process taxonomy (L0–L5) design for new and scaling shared services
• Operating Model Design: Design integrated operating models for GBS / GCC setups,
including organizational structure options, service delivery models, and transition,
knowledge-transfer, and stabilization planning considerations independently
• Operating Model: Manage the design, documentation, and continuous improvement of the
Operating Model by analyzing processes, roles, governance, and performance metrics to
enable efficient service delivery• Cost Analysis and Value Realization: Lead analysis and detailed cost model development
covering setup costs, run-rate costs, and total cost of ownership for GBS and transformation
scenarios; build value realization frameworks that track benefit and savings delivery against
investment over time, incorporating productivity, quality, and strategic value levers
• Org Design and Sizing: Design organization structures for the GBS / SSC and retained teams
– roles, spans and layers, reporting lines, and FTE sizing methodologies
• SSC Location Strategy: Lead location assessment and selection studies across cost, talent
availability, risk, and scalability dimensions to recommend best-fit delivery locations for
shared services
• KPI and Performance Frameworks: Design KPI and SLA frameworks for GBS performance
management, covering operational, financial, service, and experience metrics; develop
dashboards and reporting cadences aligned to governance structures
• Capability Maturity Assessment: Conduct structured maturity assessments across
functions and processes against leading-practice benchmarks; translate findings into
prioritized improvement roadmaps with clear ownership and timelines
• Governance, RACI and Interaction Model Design: Design governance frameworks
(councils, decision rights, escalation paths), RACI matrices, and interaction models defining
roles and collaboration patterns between the GBS, retained organization, business units, and
third-party providers
• Operating Model Design: Design integrated operating models for GBS / GCC setups,
including organizational structure options, service delivery models, and transition,
knowledge-transfer, and stabilization planning considerations
• Gen AI in Functions: Contribute to assessments and recommendations on Gen AI and
intelligent automation use cases across functional processes – such as AP invoice
processing, reconciliations, close acceleration, and management reporting
Professional & Technical Skills:
• Total experience in GBS consulting, operating model, functional
transformation, or advisory, or in-house shared services; experience at a top-tier or Big 4 firm
preferred
• Experience leading workstreams in GBS / GCC design, functional operating model, or
shared services engagements
• Working knowledge of at least 2–3 of the following: GBS / GCC / SSC setup, operating model
design, sourcing & location strategy, org design & sizing, process maturity assessment,
governance & interaction model design
• Ability to build and interpret cost models, TCO analyses, and value realization
frameworks and GBS transformation contexts
• Experience designing KPI and SLA frameworks and performance measurement
structures; ability to translate strategic objectives into measurable operational metrics
• Familiarity with maturity assessment approaches – capability, process, or operating-model
maturity – and ability to develop actionable improvement roadmaps from findings
• Familiarity with core functional processes and process taxonomy frameworks such as the
L0–L5 process hierarchy• Understanding of ERP and digital technologies (e.g. SAP S/4HANA, Oracle) and automation
tools such as RPA and process mining
• Awareness of Gen AI adoption in one or more functions including intelligent automation
use cases and their implications for GBS process and workforce design
• Strong proficiency in Excel and PowerPoint; exposure to data visualization tools (Power BI,
Tableau); strong structured communication and presentation skills
Click on Apply to know more.
