- Location
- Bengaluru, Karnataka, India
- Job type
- Full-time
Required skills
- communication skills
- compliance
- customer service
- KPI
- SAP
About the role
EXL
Website:
exlservice.com
Job details:
Key Responsibility Areas Including Preferred Skills And Experience
- End to end knowledge of O2C function and an ability to keep informed of trends
- Develop action plans to ensure that improvement development plans are achieved.
- Ensure that service levels agreements/KPI is exceeded.
- Overall understanding of processes, continuous improvement work and an ability and interest in identifying and championing new ideas for possible adoption & transformation experience is added advantage.
- A proven data analyst with ability to bring out metrics from any given data.
- Maintain day to day operations, administration and communication to Client and leadership
- Initiate meetings with various stakeholders to communicate the process deliveries and Issue resolution
- Develop and maintain relationships with external system owners and vendors
- Ensure Internal Control compliance and External Audit requirements are met at all times
- Develop Competencies in the team, Hire right candidates for any open positions
- Perform all other duties as assigned.
- Ability to effectively lead a wide variety of professionals, regardless of their experience level and specific expertise in achievement of established goals and objectives
- Be analytical and have the ability to visualize process performance
- Strong business and customer focus
- Working and managing teams in a matrix organization
- Ability to build relationships, teamwork and networking in a virtual international context
- Ability to manage multiple priorities, think tactically and strategically, demonstrate objectivity, be results-oriented, and show initiative and creativity
- Must be a proven team player with strong collaboration skills
- Closure driven, work with a sense of urgency
- Proven experience in driving efficient, time sensitive and cost-effective service that meets the client's needs
Competencies
- Knowledge of the process and systems (SAP/S4HANA)
- High level of computer proficiency and excellent MIS skills
- Ability to coach and give feedback on an ongoing basis
- Clear written and verbal communication
- High level of Customer Service and Quality Orientation
- Strong Communication and Motivational Skills
- Ability to lead in a continually challenging environment
- Effectively plan, prioritize and execute everyday floor operations
Eligibility Criteria
- Good communication skills both written and verbal
- Good understanding of O2C process along with downstream and upstream areas
- Should have 12+ Years of Experience
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