SHREGO
Website:
shrego.in
Job details:
The Logistics & Dispatch Coordinator is responsible for managing daily dispatch operations from the factory plant, ensuring accurate shipment processing, coordination with transporters and Field Executives (FE), and timely delivery to hubs, distributors, and customers.
The role focuses on smooth outbound logistics, documentation accuracy, delivery coordination, and handling returns or claims while maintaining food safety and dispatch compliance standards.
Key Responsibilities
1. Dispatch Operations
- Verify dispatch orders as per approved Purchase Orders (PO).
- Check shipping labels, invoices, batch details, and quantities before dispatch.
- Ensure correct SKU, batch number, and expiry compliance before shipment.
- Coordinate with production and warehouse teams for dispatch readiness.
- Supervise loading activities at the factory dispatch area.
- Ensure proper packaging and handling of food products during dispatch.
2. Field Executive (FE) & Hub Coordination
- Coordinate with Field Executives (FE) responsible for delivering orders to delivery locations or hub warehouses.
- Share dispatch details and delivery schedules with FE.
- Coordinate with hub in-charges for shipment receiving.
- Track delivery progress and resolve on-ground delivery issues.
3. Transporter Coordination
- Arrange and coordinate vehicles as per dispatch planning.
- Inform transporters regarding upcoming dispatches and delivery appointments.
- Ensure timely vehicle placement at factory premises.
- Monitor shipment movement and follow up for delays.
- Maintain transporter contact and performance records.
4. Appointment Scheduling & Delivery Planning
- Schedule delivery appointments as per customer or warehouse requirements.
- Reschedule delivery appointments when operationally required.
- Coordinate with client POCs via email or telephonic communication for delivery updates.
- Extend or revise PO delivery dates when necessary with proper approval.
5. Return & RTO Management
- Handle Return-to-Origin (RTO) shipments.
- Verify returned stock against dispatch documents.
- Coordinate inward entry and stock reconciliation with warehouse team.
- Report damages, shortages, or rejected deliveries.
6. Claims & Issue Resolution
Process claims related to :
Transit damage
Short shipment
Missing cartons
Delivery rejection or leakage
Coordinate with transporter, FE, and warehouse teams for investigation and resolution.
Maintain claim documentation and follow-ups until closure.
7. Documentation & Reporting
- Maintain dispatch logbook and outward register.
- Collect and maintain Proof of Delivery (POD).
- Update daily dispatch and delivery status reports.
- Maintain shipment tracking records and documentation.
- Ensure compliance with internal audit and company processes.
FOOD MANUFACTURING COMPANY EXPERIENCE IS PLUS
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