Warner Bros. Discovery
Website:
wbd.com
Job details:
Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are…
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Your New Role:
The Senior, Content Library Technology and Quality Assurance supports the day-to-day conform and rejection workflows that keep the CLaW function running across Burbank, Hyderabad, and Mexico City. Working under the direction of the Supervisor, this role carries out assigned workflow tasks, processes and resolves rejections, and helps uphold the team's performance and quality standards. The Specialist applies hands-on technical expertise in conform and rejections operations, performs first-line troubleshooting, and escalates complex or higher-risk issues to the Supervisor. This is a granular, execution-focused role that supports the same goals as the broader team while building deepening subject-matter expertise.
Your Role Accountabilities:
- Execute daily conform and rejection workflow tasks to meet assigned schedules, performance targets, and quality standards.
- Apply hands-on subject-matter expertise in conform, delivery, and rejections to process work accurately and efficiently.
- Follow approved policies and work plans set by the Supervisor, and surface ideas for improvement.
- Perform first-line troubleshooting of rejections and related technical issues, escalating complex cases to the Supervisor.
- Adhere to internal and external SLAs around workflow optimization and rejections processing.
- Provide input in team and working meetings on workflow issues and day-to-day operations.
Qualifications & Experiences:
- 3+ years of experience in media operations, content workflows, or quality assurance.
- Strong technical knowledge of conform and media asset workflows.
- Demonstrated ability to troubleshoot technical video/audio/timed text issues.
- Strong communication, prioritization, and problem-solving skills.
- Ability to work independently and exercise sound judgment.
The Shift for this role will be Rotational. 7:00 am - 3:00 pm IST or 3:00 pm-11:00 pm IST
How We Get Things Done…
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
Click on Apply to know more.
