Ascendion
Website:
ascendion.com
Job details:
About Ascendion
Ascendion is a leader in AI-powered software engineering, helping businesses innovate faster, smarter, and with greater impact. We partner with Global 2000 clients across North America, UK, Europe, and APAC to solve complex challenges in data, experience design, software product engineering, and workforce transformation. Powered by expert engineers, thousands of AI agents, and our Engineering to the Power of AI™ (EngineeringAI) method, we deliver measurable outcomes that build trust, unlock value, and accelerate growth. Learn more at ascendion.com
Ascendion | Engineering to elevate life
We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:
- Build the coolest tech for world’s leading brands
- Solve complex problems – and learn new skills
- Experience the power of transforming digital engineering for Fortune 500 clients
- Master your craft with leading training programs and hands-on experience
Experience a community of change makers!
Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.
About the Role: We are looking for an experienced L2 Support Engineer (Senior) – Guidewire Billing System to support and maintain Guidewire-based insurance applications in a production environment. The role focuses on handling BAU operations, resolving incidents within SLA timelines, monitoring system performance, and supporting integrations within the Guidewire ecosystem. The ideal candidate will have strong experience in the insurance domain, Guidewire Billing System, and production support processes, along with the ability to collaborate with cross-functional teams to ensure application stability and customer satisfaction.
Job Title: L2 (Senior) - Guidewire (Billing System)
Key Responsibilities
- Provide L2 production support for Guidewire Billing System applications within the insurance domain.
- Manage BAU operations and ensure system availability and performance.
- Handle incident management and resolution using tools such as JIRA, ensuring adherence to SLAs.
- Monitor incidents and track SLA compliance, ensuring timely resolution and communication with stakeholders.
- Troubleshoot and resolve issues related to Guidewire integrations and web services.
- Perform log monitoring and analysis to identify root causes of production issues.
- Support Guidewire Cloud environments and assist in maintaining application health.
- Collaborate with development, infrastructure, and business teams for issue resolution and continuous improvement.
- Work with CI/CD tools and repositories to support deployments and operational activities.
- Maintain operational documentation and contribute to knowledge base articles.
Minimum Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
- Hands-on experience with Guidewire Billing System in the Insurance domain.
- Experience in BAU support and production incident management.
- Proficiency with incident management tools such as JIRA.
- Understanding of Guidewire Cloud concepts.
- Experience with Guidewire Integration Web Services.
- Proven ability to manage incidents and resolve issues within defined SLAs.
- Experience in SLA tracking and monitoring.
Desired Qualifications (Optional)
- Guidewire Associate Certification.
- Experience with log monitoring tools.
- Exposure to AWS S3 buckets.
- Experience with CI/CD tools such as Jenkins, Bamboo, or TeamCity.
- Experience using Bitbucket for code repository management.
- Knowledge of Guidewire Integration Gateway.
- Experience with APD (Advanced Product Designer).
- Familiarity with Guidewire App Events.
Location: Bangalore (Hybrid)
Want to change the world? Let us know.
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