Senior L2 Support Engineer

IDfy

Required skills

Website: idfy.com
Job details:
Here’s What Your Day Would Look Like

Defining monitoring events forIDfy's services and setting up the corresponding alerts
Responding to alerts, with triaging, investigating and resolving resolution ofissues
Learning about various IDfy applications and understanding the events emitted
Creating analytical dashboards for service performance and usage monitoring
Responding to incidents and customer tickets in a timely manner
Occasionally running service recovery scripts
Helping improve the IDfy Platform by providing insights based on investigations and analysis root cause analysis

We’ll get along if you

Are a graduate with a minimum of 3+ years of technical product support experience with following skills:
Clear logical thinking and good communication skills.
We believe in individuals who are high on ownership and like to operate with minimum management
An ability to "understand" data and analyze logs to help investigate production issues and incidents
Hands On experience of Cloud Platforms (GCP/AWS)
Hands On experience oflogs monitoring tool(Kibana, Stackdriver, CloudWatch)
Experience creating Dashboards &Alerts with tools like Metabase, Grafana, Prometheus
Experience in writing SQL is plus
Knowledge of Scripting language like Elixir/Python is a plus
Above all, a mindset of continuous growth & learning and implement what you learn there

Click on Apply to know more.

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