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Company Description The Frame is a four-floor dining destination in the Lodhi Art District where food, art, and storytelling come together as one immersive experience. Each level offers a distinct aesthetic, atmosphere, and chapter in a curated artistic journey, moving from raw instinct to refined vision. Guests are invited not only to dine, but to engage emotionally with the space, the menu, and the narrative. The Frame focuses on creating a memorable, multi-sensory environment that appeals to curious, culturally engaged visitors.
Role Overview
- Manage the complete guest journey, from welcoming and seating guests to ensuring attentive service throughout their dining experience.
- Handle reservations, walk-ins, waitlists, and table allocations while maintaining efficient guest flow across all four floors of The Frame.
- Present menus, explain dishes and beverage offerings, and provide informed recommendations based on guest preferences.
- Accurately take and process food and beverage orders, ensuring clear communication with the kitchen and bar teams.
- Coordinate with the service team to ensure timely order delivery, efficient table turnover, and seamless dining operations.
- Anticipate guest needs, accommodate special requests, and address enquiries or service concerns with professionalism and discretion.
- Communicate dietary requirements, guest preferences, and special instructions to the relevant teams to ensure personalised service.
- Ensure tables are appropriately set and guest areas remain organised, clean, and presentable at all times.
- Maintain high standards of service etiquette, personal grooming, and guest engagement in accordance with restaurant SOPs.
- Collaborate with the Front-of-House team to uphold service consistency and deliver a refined, welcoming, and memorable dining experience.
Qualifications
- Minimum 2+ years of relevant experience in guest services, guest relations, or Front-of-House operations, preferably within a premium restaurant, luxury hotel, or fine-dining establishment.
- Strong interpersonal and communication skills, with the ability to deliver warm, professional, and personalised hospitality.
- Experience managing reservations, waitlists, table allocations, and guest flow in a busy hospitality environment.
- Good understanding of food and beverage service, menu presentation, and guest recommendations.
- Ability to handle guest enquiries, feedback, and service-related concerns.
- Excellent organisational and multitasking skills, with strong attention to detail and the ability to prioritise responsibilities effectively.
- Ability to coordinate effectively with kitchen, bar, and service teams to ensure seamless operations.
- Professional grooming, a confident floor presence, and the ability to maintain high service standards during peak hours.
Why Join The Frame?
- Join a unique dining destination where culinary craftsmanship, art, design, and hospitality come together.
- Develop your skills in a premium dining environment that values service excellence and attention to detail.
- Gain hands-on experience in a dynamic pre-opening team, with opportunities to learn, take initiative, and grow professionally.
- Collaborate with professionals who value creativity, teamwork, and a shared commitment to excellence.
- Be part of a team dedicated to delivering thoughtful, personalised hospitality and meaningful guest experiences
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