Jardin Hotels
Website:
jardinhotels.com
Job details:
Company Description Jardin Hotels is redefining hotel and restaurant experiences by bringing economy to luxury through innovative processes, reliable infrastructure, and transparent practices. The organization is focused on transforming how travelers stay and dine in India, delivering superior guest services and high levels of customer satisfaction. Through a unique hospitality business model, Jardin Hotels emphasizes vigilant operational excellence and strategic growth. Team members are empowered, and their contributions are actively recognized as vital to organizational success. Applicants can expect a performance-driven environment that values collaboration, service quality, and professional development.
Role Description The Senior Guest Service Associate is a full-time, on-site role based at Jardin Hotels in Indore. The position is responsible for welcoming guests, managing check-in and check-out procedures, and ensuring a smooth and pleasant stay experience. Daily tasks include handling guest inquiries, coordinating reservations, resolving service issues, and communicating with other departments to meet guest needs promptly. The role also involves monitoring service standards, assisting with training junior team members, and supporting the implementation of guest service initiatives. The Senior Guest Service Associate is expected to maintain a professional demeanor, uphold brand standards, and contribute to a positive, efficient front-of-house environment.
Qualifications
- Strong Guest Services and Guest Service skills, with experience in front office or lobby operations.
- Proven Customer Service capabilities, including handling inquiries, feedback, and issue resolution with empathy and professionalism.
- Experience managing Reservations, including room bookings, modifications, and coordination with relevant departments.
- Excellent Communication skills, both verbal and written, with the ability to interact effectively with guests and colleagues.
- Previous experience in a hotel or hospitality environment, preferably in a supervisory or senior guest-facing role.
- Ability to work flexible schedules, including weekends and holidays, as required in hospitality operations.
- Strong organizational skills, attention to detail, and proficiency with hotel management or reservation systems.
- Diploma or degree in Hospitality Management or a related field is preferred; equivalent relevant experience will be considered.
Click on Apply to know more.