Mindtickle
Website:
mindtickle.com
Job details:
Senior Associate, People Success
Job Title: Senior Associate, People Success
Location: Pune, Maharashtra (Hybrid
Working Hours: Afternoon Shift (12:00 PM – 9:00 PM IST
Reporting To: Director, People Operations
Role Overview
Are you passionate about creating seamless employee experiences and driving operational excellence? Are you excited to build a long-term career in global HR operations, payroll, and statutory compliance? We are looking for a meticulous, empathetic, and driven Senior Associate, People Success, to join our People Success team.
This role offers an opportunity to make a sustained impact by supporting and scaling our global People Operations function. You will play a critical role across three key operational pillars: leading end-to-end India payroll, compliance, and core operations, facilitating US payroll operations and PEO/EOR processes, and serving as a trusted point of contact for employee grievances and advisory matters.
This position is ideal for someone with a strong understanding of HR processes, a solid operational mindset, and the ability to manage complex multi-country compliance frameworks in partnership with internal and external stakeholders.
Key Responsibilities
- India Payroll & Statutory Compliance: Prepare, facilitate, and execute end-to-end India payroll while managing statutory compliance, payroll audits, and regulatory filings to ensure complete accuracy and timelines.
- US Payroll & Global Operations: Assist with US payroll processing, multi-state labor compliance, leave of absence (LOA) administration, and EOR/PEO management across platforms like TriNet and Remote.
- HR System Mastery & Data Integrity: Own routine administration and maintain precise employee records across core HR tools, including HiBob and GreytHR, throughout the complete employee lifecycle.
- Employee Grievances & Advisory: Serve as a compassionate primary point of contact for employee inquiries and workplace grievances, delivering thoughtful HR advisory services with discretion and professionalism.
- Process Optimization & Scalability: Improve efficiency, scalability, and consistency of HR operations by reducing manual effort, refining ticketing workflows, and enabling smoother end-to-end people process.
- es.Cross-Functional Collaboration: Partner closely with internal stakeholders - reporting directly to the Director, People Operations - to support company-wide people initiatives, policy implementations, and audit readiness.
Required Qualifications and Skills
- HR Operations Experience: 5+ years of hands-on experience in core HR operations, payroll administration, and lifecycle compliance.
- Multi-Country Compliance Knowledge: Strong practical understanding of India HR compliances alongside exposure to US labor regulations, multi-state compliance, and LOA processes.
- HR Technology Proficiency: Direct proficiency with modern HRIS, payroll, and PEO/EOR platforms, specifically HiBob, GreytHR, TriNet, and Remote.
- Communication & Grievance Handling: Excellent written and verbal communication skills, with an empathetic approach to resolving sensitive employee relations queries.
- Organizational & Proactive Mindset: Meticulous attention to detail, exceptional organizational abilities, and a solution-oriented operational mindset.
- Educational Background: Master’s degree or equivalent practical experience in Human Resources, Business Administration, or a related discipline.
Preferred Qualifications
- Prior experience working within a Product Software or SaaS organization.
- Demonstrated experience handling HR ticketing systems and query management workflows.
- Hands-on experience working directly with PEO/EOR partners for international employee operations.
Click on Apply to know more.