- Location
- Bengaluru East, Karnataka, India
- Job type
- Full-time
About the role
Website:
saint-gobain.co.in
Job details:
- Drive customer satisfaction by providing excellent service and resolving issues in a timely manner.
- Train and mentor junior customer service representatives to enhance performance and productivity.
- Develop and implement customer service policies and procedures to streamline operations.
- Collaborate with other departments to ensure consistent and positive customer experiences.
- Utilize customer feedback to improve customer service processes and enhance customer loyalty.
- Monitor customer service metrics and prepare reports for management review.
- Stay updated on industry trends and best practices to keep customer service team informed.
- Handle escalated customer complaints and provide appropriate solutions.
- Manage a team of customer service representatives to meet performance goals and targets.
- Bachelor's degree in Business Administration or related field.
- Proven experience in a customer service role with a minimum of 10 years experience.
- Strong leadership and team management skills.
- Excellent communication and problem-solving abilities.
- Proficiency in CRM software and MS Office.
- Ability to work under pressure and handle challenging situations effectively.
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