Senior Executive-Business Process & Service Excellence -Quality Excellence
EXL
- Location
- Pune Division, Maharashtra, India
- Job type
- Full-time
About the role
EXL
Website:
exlservice.com
Job details:
Conduct Transaction Monitoring as per guidelines defined in the QSD
- Provide feedback to associates based on monitoring results
- Prepare transaction monitoring reports and ensure timely and accurate reporting
- Conduct ongoing analysis of quality performance and recommend actions for improvement at associate / process level
- Update Prompt with performance data to ensure timely and accurate reporting of SLAs
- Participate in calibration exercises on a regular basis to ensure consistency in measurement.
- Work closely with Trainer / SME and Operations team to conduct team huddles
- Perform transaction processing as per defined policies and procedures
- Co-ordinate all process improvement initiatives with process Black Belt.
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