CG LOGISTICS
Website:
cglindia.net
Job details:
Position: Sr. Executive - AOG Desk/Customer Care
Location: New Delhi
Job Description
As part of the AOG Desk/Customer Care team, you will be responsible for providing timely, efficient, and effective support to our customers, especially during critical AOG (Aircraft on Ground) situations. You will play a crucial role in ensuring that customer queries are handled promptly and that parts and services are delivered with urgency.
Key Responsibilities
- Customer Support: Act as the first point of contact for customers requiring assistance, ensuring that all queries are addressed with urgency and professionalism.
- AOG Management: Coordinate and resolve AOG situations by ensuring the prompt delivery of parts and services to minimize downtime.
- Order Management: Process and track customer orders, ensuring timely delivery of parts and consumables.
- Communication: Maintain clear and effective communication with customers, internal teams, and suppliers to resolve issues efficiently.
- Documentation: Keep detailed records of customer interactions, orders, and service requests.
- Problem-Solving: Handle escalations and resolve issues related to customer inquiries, parts delivery, or service delays.
- Collaboration: Work closely with cross-functional teams such as logistics, operations, and sales to ensure seamless customer service delivery.
- Customer Satisfaction: Monitor customer satisfaction and take appropriate actions to address any concerns or feedback.
Skills Qualifications
- Experience: Minimum of 3 years of experience in AOG Desk, customer care, or related fields, preferably in the aviation or logistics industry.
- Educational Qualification: Any Graduate.
- Technical Skills:
- Strong proficiency in MS Office (Excel, Word, PowerPoint) and customer management software.
- Knowledge of aviation parts and AOG processes is highly desirable.
- Communication: Excellent verbal and written communication skills.
- Customer-Centric: Ability to handle customer issues with a solution-oriented mindset and deliver high-quality service.
- Attention to Detail: Strong organizational skills with attention to detail in order management and documentation.
- Problem-Solving: Ability to manage and resolve customer complaints or escalations efficiently.
- Team Player: Ability to work well with other team members and departments to achieve organizational goals.
How To Apply
Interested candidates are invited to send their resumes to
career@cglindia.net. Please mention the position you are applying for in the subject line.
We look forward to receiving your application!
Qualifications
Min qualification : Graduate
Click on Apply to know more.