TELUS
Website:
telus.com
Job details:
Description
People & Team Leadership
- Manage and grow a high-performing team of engineers (Developers, Data Engineers, DevOps), providing regular 1:1s, coaching, feedback, and career development.
- Create a culture of ownership, learning, and psychological safety where engineers feel empowered to improve the platform and challenge the status quo.
- Drive hiring, onboarding, and performance management for the team, setting clear expectations and outcomes.
Required Qualifications
- 10–15 years of industry experience building and operating cloud-based products or platforms.
- 2–4+ years of experience leading engineering teams (people management, not just tech lead), ideally in Developer & DE Experience domains.
- Strong hands-on background with modern DevOps practices: CI/CD pipelines, infrastructure-as-code, container orchestration (e.g., Kubernetes) or serverless, cloud platforms (AWS/Azure/GCP), and observability stacks.
- Proven experience designing or evolving internal platforms/tools used by many product teams (e.g., deployment platforms, service templates, shared libraries, internal CLIs).
- Solid understanding of software engineering fundamentals (APIs, microservices, distributed systems, security basics) and ability to review designs and code at a high level.
- Demonstrated ability to set direction, manage stakeholders, and drive alignment across multiple teams and functions.
- Excellent communication skills, with the ability to translate technical trade-offs into clear options for engineering and business stakeholders.
Nice-to-Have
- Experience in a Staff/Principal Engineer or Tech Lead role before moving into management.
- Prior work in Developer Productivity/Enablement, Platform Engineering
- Exposure to policies and tooling around SDLC governance, security controls, and compliance (e.g., audit trails, approvals, policy-as-code).
- Experience with data platforms or analytics pipelines supporting engineering metrics and observability
About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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