- Location
- Bengaluru, Karnataka, India
- Job type
- Full-time
Required skills
- change management
- ServiceNow
About the role
Happiest Minds Technologies
Website:
happiestminds.com
Job details:
- Candidate should have Monitoring of the IT infrastructure as per the SOP which includes Servers, Storage, applications and databases utilizing the tools setup provisioned and managed by Synovus.
- Follow Runbook/SOP to resolve event alarms.
- Assigning the tickets to the identified queues or members based on Synovus defined SOP/procedure.
- Incident, Service Request, Problem and Change Management.
- Handling incidents, service requests, and problem tickets in ServiceNow with the defined SLA.
- Logging, tracking, and resolving Synovus application, system, and infrastructure issues as per SOP.
- Vendor coordination, validation and assisting the deployment team during any changes using Synovus defined Vendor Management process.
- Application & Infrastructure Monitoring.
- Monitoring application performance and system health through alerts from Dynatrace, SolarWinds and Meraki.
- Carrying out daily/weekly/monthly health checks and alert for any violation that may lead to performance issues/outages.
- Supporting planned maintenance windows.
- Stakeholder Communication.
- Providing status updates to business teams, internal stakeholders, and end users.
- Participating in incident bridges, technical calls, and review meetings.
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